Your Professional Plumbers in Toronto
Public Electric and Appliance Repair Company is a family-owned and operated business that has been providing reliable home appliance repair services to residents in the Atlantic provinces for over 25 years. We take great pride in our reputation for being the largest servicers on the East Coast, with a team of 25 factory-trained technicians and a modern fleet of vehicles equipped with the latest technology. Our goal is to provide excellent appliance repair services with the highest levels of customer satisfaction, and we strive to meet the expectations of each and every one of our customers.
Our History
We began as a small operation with just two employees, but over the years, we have grown to become one of the largest and most respected appliance repair companies in the Atlantic provinces. Our commitment to providing high-quality services has earned us a reputation for reliability and trustworthiness, and we continue to expand our services to meet the growing demands of our customers.
Our Mission
At Public Electric and Appliance Repair, we place great value on customer service. When one of our technicians arrives at your door, you can be confident that they will fix your appliance with great skill, honesty, and efficiency. Our goal is to repair every appliance on our first visit, saving you time and money. Customer satisfaction is our top priority, and we strive to make every customer feel valued and appreciated.
Services
We offer repair services for all major brands of appliances, including Whirlpool, Samsung, LG, Kenmore, Haier, Electrolux, Danby, Mabe, Bosch, Miele, and many more. We also provide service to extended warranty companies such as Assurant, Cornerstone, Comerco, and Sears Canada Inc. Whether your appliance is in need of a routine maintenance check or requires more comprehensive repairs, we have the expertise and resources to get the job done quickly and efficiently.
Warranty
Our service is backed up with a 30-day labour warranty and a 90-day manufacturer's warranty on all supplied parts, excluding electrical and special-order parts. You can have confidence in our work and know that we will stand behind our services.
Locations
We serve the following areas and their surrounding communities:
- Nova Scotia: Halifax/Dartmouth, Antigonish, Cape Breton, and surrounding areas
- New Brunswick: Moncton, Saint John, Sussex, and surrounding areas
- Newfoundland: St. John's and surrounding areas
If you live in any of these areas and are in need of appliance repair services, please don't hesitate to contact us. We would be happy to assist you with all your appliance repair needs.
Communication and Waiting Period
Many customers have expressed frustration with the communication and waiting period for repair services. Bill Fearon's experience with a 2-month waiting period for a 1-year-old speed oven repair is a prime example. Other customers, such as Vanessa Van Tassel, have faced lengthy waiting periods for repair, with her wait time extending to 2-3 weeks despite being told it would only take a week.
Quality of Service
Several customers have questioned the quality of service provided by Public Electric. Binita Raval's experience with a technician who quoted a high price for a part and then charged extra for a diagnosis is concerning. Mat Godin's review highlights the company's policy of requiring technicians to enter homes without guarantee of fixing the issue, which can result in continuous service calls and wasted time and money.
Customer Service
Jackie Hatto's review stands out as a positive exception, with excellent customer service and a technician who called ahead to confirm the appointment and arrived on time. However, other customers have had poor experiences with customer service, such as David Maiden, who felt that the technician did not attempt to troubleshoot the problem with his fridge.
Part Pricing and Availability
Vince Clavet's experience with a part being on warranty but still being charged for it is concerning. Jjsc Radioman's review highlights the delay in receiving a part, with the company blaming GE's fulfillment delays, despite the customer being able to obtain the part from a different supplier.
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