Transforming Spaces, Enhancing Lifestyles
About Us
Pacific Coast Floors has proudly served the Greater Victoria and lower Vancouver Island communities for over 30 years. We're a family-run business dedicated to providing exceptional flooring solutions and exceptional customer service. Our mission is to offer a wide selection of high-quality flooring options, expert installations, and personalized guidance to help you achieve the beautiful and functional home or business space you desire.
Our Philosophy
At Pacific Coast Floors, we believe in building lasting relationships with our customers through trust, transparency, and exceptional service. We're committed to offering quality flooring products, backed by superior warranties, and meticulous installations that exceed expectations. Sustainability and environmental responsibility are also important to us, and we strive to offer environmentally conscious flooring choices whenever possible.
Our Services
We offer a comprehensive range of flooring solutions for both residential and commercial properties. Our services include:
For Residential Properties
- Simple room installations to full renovations
- Carpet, hardwood, laminate, vinyl, tile, and cork flooring options
- Expert installations and expert advice
- Free estimates and consultations
For Commercial Properties
- Boutique and small cafe flooring solutions
- Retail, office, and public building installations
- Comprehensive insurance coverage
- Experience in new builds, multi-unit structures, and major renovations
Our Commitment
We pride ourselves on:
- Providing personalized attention and expert guidance throughout the process
- Delivering exceptional customer service
- Utilizing high-quality materials and skilled installers
- Offering competitive pricing and transparent billing
- Providing exceptional warranties and guarantees on all our work
Let Us Help You
Whether you're remodeling your home, refreshing your office, or building from the ground up, Pacific Coast Floors is your trusted partner. We'd love to help you transform your space and create a beautiful and functional environment you'll love.
Customer Service and Sales Experience
The sales representatives at Pacific Coast Flooring, such as Paul Norris, have been highly praised for their exceptional customer service and sales experience. They are described as being very knowledgeable about the products, helpful, and enthusiastic about the job. They maintain a positive relationship with customers throughout the process, even when encountering issues like product reordering due to unforeseen circumstances.
Quality of Work
The quality of work provided by Pacific Coast Flooring has received mixed reviews. On the positive side, customers have appreciated the attention to detail and quality craftsmanship of installers like Dan, resulting in beautiful and precise finishing. However, there have been instances where the work quality has been disappointing, such as leaving holes in the vinyl floor and failing to address these issues promptly.
Reliability and Communication
The reliability and communication of Pacific Coast Flooring have been inconsistent. While some customers have reported receiving prompt attention and clear communication, others have experienced significant delays and a lack of responsiveness. This inconsistency has led to frustration and disappointment among some customers.
Overall Experience
The overall experience with Pacific Coast Flooring varies widely depending on the customer. Some customers have had a positive experience, praising the sales representatives and the quality of work. However, others have had a negative experience due to issues with reliability, communication, and work quality.
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