Trust us to guide you through life's most difficult moments
At Kearney Funeral Services, we understand that losing a loved one is one of the most difficult experiences you will ever face. Our team of compassionate and experienced professionals is dedicated to providing you with exceptional care and support during this challenging time. With over 113 years of serving families in the Lower Mainland, we have built a reputation for trust, expertise, and genuine care.
Our History
As a fourth-generation, family-owned business, we have had the privilege of serving families in Vancouver, Burnaby, New Westminster, and South Surrey/Cloverdale for over a century. Our commitment to providing exceptional service has remained unwavering, and we take great pride in our ability to adapt to the changing needs of our communities.
Our Services
At Kearney Funeral Services, we offer a comprehensive range of services to meet the unique needs of each family we serve. From traditional funeral ceremonies to celebration of life events, burial and cremation services, and pre-planning options, we are here to guide you every step of the way. Our team is dedicated to providing personalized care and attention to detail, ensuring that every service is tailored to meet the individual needs of your family.
Our Team
Our team of experienced professionals is dedicated to providing exceptional care and support to families in our communities. From our licensed funeral directors to our caring support staff, we are committed to ensuring that every family receives the highest level of service and compassion.
Service Experience
The Kearney Funeral Services has received mixed feedback from clients, showcasing a wide range of experiences. On one end, there is a client, Jim KuoMatsubara, who had a terrible experience and would not recommend doing business with them due to unprofessional attitudes. On the other end, Missy Jacobson had a positive experience, praising the company's professionalism and the staff's efforts, particularly Ryan, who went above and beyond for her family.
Client Feedback
Jim KuoMatsubara's feedback highlights a negative aspect of the company, indicating that there might be some staff members who are unprofessional and have a poor attitude towards clients. This feedback is crucial for the company to address, as it reflects negatively on their overall service.
Missy Jacobson's feedback, on the other hand, showcases the positive aspects of the company. Her experience demonstrates that Kearney Funeral Services can provide excellent service, especially when staff members like Ryan are involved. Ryan's professionalism and dedication to ensuring the family received the closure they needed are key points that Missy Jacobson appreciated.
Recommendations and Areas for Improvement
Based on the feedback, it is evident that the company needs to focus on improving staff professionalism and client service. Addressing the negative feedback and ensuring that all staff members are trained to provide excellent service is crucial.
On the positive side, the company should continue to nurture staff members like Ryan, who are dedicated to providing top-notch service. Encouraging and recognizing staff who go above and beyond for clients will help improve overall client satisfaction and enhance the company's reputation.
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