Trust the Family that's been with You since the Beginning. Learn More
At Norm's Plumbing, Heating, and Air Conditioning, we take pride in being a family-owned and operated business that has been serving the Nanaimo community for over 53 years. Our purpose is to exceed home service expectations and improve the lives of our community members. We recognize the importance of building strong relationships with our customers and strive to provide exceptional service, superior products, and unparalleled expertise.
Our Story
Our journey began over five decades ago, and since then, we have grown to become a trusted name in the plumbing and HVAC industry. We attribute our success to our commitment to excellence, our dedication to our community, and our relentless pursuit of innovative solutions. Our team of 26 skilled professionals, including 15 journeymen and 7 apprentices, work tirelessly to ensure that every installation, repair, and maintenance is executed with precision and attention to detail.
Our Services
We offer a wide range of plumbing, heating, and air conditioning services designed to cater to the unique needs of our customers. From drain cleaning and hot water tank replacement to furnace installation and heat pump services, we have got you covered. Our team is trained to handle emergencies 24/7, and we provide reliable, prompt, and efficient solutions to get your life back to normal. We also offer maintenance plans and equipment maintenance services to help you avoid costly repairs and ensure your systems run smoothly.
Our Commitment
At Norm's Plumbing, Heating, and Air Conditioning, we are committed to being problem solvers, not just service providers. We understand the importance of building trust and fostering relationships with our customers. We strive to exceed your expectations, not just meet them. Our purpose is to deliver unparalleled plumbing, heating, and air conditioning solutions, ensuring the utmost comfort for our neighbors, and to reciprocate the steadfast support we've received from our community.
Positive Reviews
The majority of the reviews are positive, highlighting the excellent service provided by Norm's Plumbing and Heating. Customers appreciated the quick response times, friendly and knowledgeable staff, and effective solutions to their plumbing and heating issues. Several reviewers praised the professionalism of the technicians, particularly Carson, Don, and Shawn, who were always on time, efficient, and courteous. The company's reliability and commitment to customer satisfaction were frequently mentioned, with many customers recommending Norm's to friends and family.
Negative Reviews
However, there were a couple of negative reviews. One customer had a less than friendly technician, and the water heater was not properly levelled after installation. Another reviewer experienced poor quality work and had to hire another plumber to fix the issues. The customer service was also criticized, as the owner failed to address the concerns despite multiple attempts to contact him.
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