Business Details
50+ Years
experience
Emergency
services
Trusted Plumbing & HVAC Solutions in Nanaimo
Norms Plumbing, Heating and Air Conditioning has served Nanaimo and surrounding communities for over 53 years, establishing itself as a trusted leader in residential and commercial plumbing, heating, and HVAC services. Founded in 1971, the company transitioned to family ownership in the 1980s and has since grown to employ over 20 skilled tradespeople, including three generations of the Rush family. Recognized with awards such as the Bryant Circle of Champions and the Medal of Excellence, the business prioritizes quality workmanship, community engagement, and cutting-edge solutions like tankless water heaters and ductless heat pumps.With a focus on integrity and customer satisfaction, Norms has completed thousands of projects while maintaining a commitment to local initiatives, including donation programs that have contributed over $45,000 since 2020. The teams 152+ combined years of experience ensure reliable service, from emergency repairs to system installations, backed by partnerships with industry leaders like Bryant Heating & Cooling Systems.
Services
Plumbing
HVAC
Furnace Installation
Tankless Water Heaters
Gas Fitting
Drain Cleaning
Bathroom Renovation
Heat Pump Installation
Emergency Repairs
Poly-B Replacement
Details
- Year established: 1971
Highlights and features
- Family-owned with 53 years of local expertise
- Award-winning service recognized nationally and internationally
- 152+ combined years of experienced tradespeople
- Partnerships with industry leaders like Bryant Heating & Cooling Systems
- Community-driven with $45,000+ in local donations since 2020
Associations and certifications
- FortisBC Trade Ally Network
- Bryant Circle of Champions Award
What people say
Professionalism
Prompt Service
Quality Workmanship
Clear Communication
Community Focus
Services
Plumbing
Norms Plumbing provides comprehensive residential and commercial plumbing services, including drain cleaning, water main replacement, and bathroom renovations. Their licensed technicians use top-quality materials to ensure durable solutions. With over 53 years of experience, they prioritize prompt, reliable service for emergencies and scheduled projects.
Tankless Water Heaters
Specializing in tankless water heater installation and repair, Norms offers energy-efficient solutions that provide endless hot water while saving space. Their certified technicians ensure seamless integration with existing systems. This service reduces operating costs and eliminates flood risks associated with traditional tanks.
HVAC
Norms HVAC services include furnace and heat pump installation, maintenance, and repair for homes and businesses. They offer ductless systems and energy-efficient upgrades. With partnerships like Bryant Heating & Cooling, they deliver tailored solutions to enhance comfort and reduce energy consumption year-round.
Gas Fitting
The company provides certified gas fitting for residential and commercial properties, including appliance installation and pipeline repairs. Their FortisBC-certified technicians ensure safety and compliance with local codes. Services cover both new installations and maintenance of existing gas systems.
Emergency Repairs
Norms offers 24/7 emergency plumbing and HVAC repairs to address urgent issues like burst pipes or furnace failures. Their rapid response team ensures minimal disruption, with same-day service available across Nanaimo, Parksville, and Ladysmith.
People
Malcolm Rush
Owner
Malcolm Rush, a third-generation plumber, oversees marketing and operations at Norms. With a journeyman plumber and gas fitter certification, he brings decades of hands-on experience. His leadership focuses on innovation and community engagement.
Carson Rush
Owner
Carson Rush, a certified journeyman plumber and gas fitter, manages daily operations. His technical expertise ensures high standards in every project. He emphasizes customer satisfaction and sustainable practices in service delivery.
Travis Rush
Owner
Travis Rush, a journeyman plumber and gas fitter, specializes in complex installations. His commitment to excellence has earned industry recognition, including the Medal of Excellence Award. He drives technical training for the team.
Dave Rush
Lead Plumbing Dispatcher
Dave Rush coordinates plumbing projects and estimates. With years of field experience, he ensures efficient scheduling and clear communication between clients and technicians, maintaining Norms reputation for reliability.
Don Best
Journeyman Plumber
Don Best provides expert plumbing services with a focus on precision. His extensive experience in residential and commercial systems ensures durable, code-compliant solutions. He prioritizes client education for long-term satisfaction.
Questions
What areas does Norms Plumbing serve?
Norms serves Nanaimo, Parksville, Ladysmith, and surrounding communities on Vancouver Island.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency repair services for urgent plumbing and HVAC issues.
Are financing options available?
Yes, we offer financing plans to help homeowners manage the cost of major system upgrades.
What HVAC brands do you work with?
We partner with leading brands like Bryant, Carrier, and Rinnai for reliable heating and cooling solutions.
How can I schedule a service appointment?
Call us at 250-753-3641 or use our online booking system for furnace, plumbing, or HVAC services.
Do you provide maintenance plans for HVAC systems?
Yes, our HVAC membership plans include annual maintenance, discounts, and priority service scheduling.
