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Fireplace Specialties has been guiding homeowners and outdoor enthusiasts in the Belleville, Ontario area towards the perfect fireplaces, stoves, and outdoor cooking solutions for over 30 years. We are dedicated to helping you create a warm and inviting ambiance indoors and a captivating space outdoors.
Harnessing the power of fire
Our expertise extends far beyond simply selling hardware. We offer comprehensive design consultations to help you select the ideal fireplace or cooking appliance that aligns with your unique vision, budget, and requirements. We pride ourselves on providing exceptional customer service, guiding you through the entire process from selection to installation and beyond.
Tailored solutions for every need
From traditional wood-burning stoves to contemporary gas fireplaces and high-performance pellet grills, we offer a diverse range of products to fuel your passions. We also specialize in custom creations, tailoring our approach to each client's specific needs and desires.
Beyond the ordinary
At Fireplace Specialties, we go beyond simply offering products. We also provide:
- Professional installation and service: Our team of certified installers ensure your new fireplace or grill is perfectly installed and functioning flawlessly.
- Expert advice: Our knowledgeable staff can answer your questions, offer design suggestions, and help you troubleshoot any issues you may encounter.
- Showroom experience: Visit our spacious showroom to explore our diverse selection of products, get hands-on with different models, and speak to our passionate staff.
Our commitment to you
Fireplace Specialties is committed to providing our customers with:
- Quality products: We only partner with reputable manufacturers known for their craftsmanship and innovation.
- Competitive prices: We offer reasonable pricing, ensuring you get the best value for your investment.
- Exceptional service: We are dedicated to providing personalized attention and exceeding your expectations.
Contact us today and let us help you discover the perfect way to enhance your home and outdoor living spaces with the warmth and joy of fire.
Customer Reviews of Fireplace Specialties
Mixed Reviews on Service
The service provided by Fireplace Specialties has received mixed reviews from customers. Some customers have reported a lack of response to their requests, with one customer stating that they had been waiting for over two months for a reply regarding the reconnection of their gas fireplace. Another customer mentioned that the pre-sales experience was not great, with the sales team seemingly uninterested in securing their business.
Positive Experiences with Installation
On the other hand, many customers have reported positive experiences with the installation of their fireplaces. Installers were frequently praised for their professionalism, tidiness, and attention to detail. Customers have also commended the company for their ability to work around their needs, including accommodating custom designs and ensuring that the installation process was hassle-free.
Exceptional Customer Service
Several customers have praised the company for their exceptional customer service, with staff going above and beyond to ensure that customers were satisfied with their purchases. One customer mentioned that the company made things right despite hiccups with delivery and scheduling, while another customer appreciated the patience and assistance provided by the sales team during the decision-making process.
Highly Recommended
Many customers have highly recommended Fireplace Specialties to others, citing the company's expertise, professionalism, and excellent customer service as reasons for their endorsement.
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