Peace of mind. Piece of cake.
At Alpine Insulation Ltd., we take pride in being Vancouver Island's only full-service insulation contractor. With over 250 years of collective experience in the industry, our team of 30 staff and employees has the expertise to handle any insulation project, from commercial and residential new home construction to retrofitting and upgrading existing homes.
Our Services
We offer a wide range of insulation services, including spray foam insulation, spray fibre insulation, and specialized products and projects. Our team can help with attics, exterior walls, garages, basements, crawl spaces, soundproofing, and fireproofing. We are committed to providing professional, efficient, and cost-effective services that meet the highest standards of quality and safety.
Our Expertise
Our team has an exceptional track record of meeting deadlines, passing inspections, and providing exceptional service. We have worked on over 800 residential building projects annually and have the capability to manage large, multi-service commercial building projects. Whether you're building a new home, renovating an existing one, or looking to upgrade your insulation, we have the expertise to get the job done right.
Our Values
At Alpine Insulation, we value honesty, integrity, and experience. We believe in providing our customers with peace of mind, knowing that their insulation project is in good hands. Our team is dedicated to delivering exceptional service, ensuring that every project is completed to the highest standards of quality and safety.
Our Commitment to You
We are committed to providing our customers with the best possible experience. From our free in-home estimates to our convenient scheduling, we make it easy for you to get the insulation services you need. We are proud to be a Business Examiner Awards Finalist and are grateful for the trust our customers have placed in us.
Summary of Customer Reviews
Professionalism and Quality of Work
- The crew showed up early and was very professional and courteous. They cleaned up after themselves and let the customer know that their foreman would send them the invoice and application for the grant. They took pictures of the work to show the results.
- The customer has used Alpine insulation many times over the past 30 years and has always been satisfied with their work. They are honest, fair, and consummate professionals who make sure the customer is completely satisfied. They are always on time and on budget.
- The customer found the pricing and work to be top-notch and has used Alpine twice.
Customer Service and Communication
- The customer had a rough experience with Alpine. They had requested spray foam insulation in between the attic beams while ensuring the lower part of the beam and the brick against the wall was preserved. However, the crew over-sprayed and did not bother to tape off or protect the beams or wall.
- The site supervisor acknowledged the mistake and assured the customer they would clean up the overspray. However, the cleanup was not completed, and the customer had to contact the company again.
- The customer was not informed that the work would take two days due to equipment breakdown and had to vacate the premises without notice.
Overall Satisfaction
- Overall, the customer had a positive experience with Alpine, praising their professionalism, quality of work, and customer service.
- However, one customer had a negative experience due to overspray and lack of communication.
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