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At Ruff Roofers, we take pride in being Maryland's preferred roofing contractor since 1939. With over 80 years of experience, our family-owned business has built a reputation for delivering high-quality work, exceptional customer service, and a commitment to our community.
Our History
Founded in 1939, Ruff Roofers has been passed down through four generations of our family. We pride ourselves on maintaining our reputation in the community, building long-lasting relationships with our employees and clients. Our participation in various roofing industry associations reflects our commitment to best practices, worker safety, and our community.
Our Services
We offer a wide range of services to commercial and residential customers in Annapolis, Baltimore, and the Greater Washington DC area. Our dedicated, in-house team of highly skilled craftsmen is ready to take on your next roofing project. Our services include:
- Commercial Roofing: From slate and tile to low slope and built-up roofing systems, we have the expertise to install, maintain, and repair roofs for commercial buildings, universities, colleges, hospitals, churches, schools, and more.
- Residential Roofing: We offer a variety of residential roofing services, from asphalt shingle to cedar shingle, and coating systems. Our team is dedicated to providing top-notch roofing solutions for homeowners in the greater Maryland area.
- Historical Roofing: With a rich history in preserving Maryland's historic buildings, we offer specialized roofing services for historic homes, landmarks, and cultural institutions.
- Emergency Service & Repairs: Our dedicated service department provides 24/7 emergency leak service, inspection, gutter and downspout repairs, infrared and thermal imaging, snow removal, and preventative maintenance.
Our Mission
At Ruff Roofers, we are committed to delivering industry-leading roofing and contracting services that exceed our customers' expectations. We strive to build long-term relationships with our clients, employees, and the community, while maintaining our reputation for quality work, integrity, and exceptional customer service.
Professionalism and Quality of Work
Many customers have had an excellent experience with Ruff Roofers, praising the professionalism and quality of work performed by their team. Several reviewers mentioned that the company was thorough, comprehensive, and responsive to their needs. They appreciated the updates provided throughout the project and the high-quality materials used. The customers also felt that the company's workers were courteous, professional, and quality people.
Poor Customer Service and Workmanship
Unfortunately, some customers have had a disappointing experience with Ruff Roofers. One reviewer had issues with the company's repairs, citing a structural problem with their roof deck and misleading information from a manager. Another reviewer was disappointed with the company's response to their initial inquiry, stating that the estimator failed to show up and was unresponsive. Some customers also reported difficulty getting in touch with the company, with one reviewer noting that they left multiple messages and never received a callback.
Mixed Experiences with Estimates and Cost
A few customers mentioned that they received high estimates from Ruff Roofers, which was a concern for them. However, one reviewer noted that there was a miscommunication and ultimately went with the company despite the higher estimate. Another reviewer appreciated that the company's representative, Emily, was kind and knowledgeable and offered to set up a consultation.
Satisfaction with the Final Product
Some customers were extremely satisfied with their final product, praising the quality of the work and the company's professionalism. They reported that the crew cleaned up well and finished the job efficiently.
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