Guiding you through the healing process, one step at a time.
At Norwich Funeral Home, we are committed to providing families with the best possible service at their time of need. Our professional and caring staff are dedicated to meeting the individual needs of each family, and attention to detail is what sets us apart. Whether you have just experienced a loss, are considering making advance arrangements for yourself or someone else, or are just browsing our site, our intention is to do as much as we can to assist you.
Our History
Our funeral home has a rich history of serving the community, and we take pride in our tradition of providing compassionate and personalized service. Our staff is dedicated to upholding the highest standards of professionalism and integrity, and we strive to create a warm and welcoming atmosphere that makes families feel comfortable and supported.
Our Staff
Our team is comprised of experienced and caring professionals who are dedicated to helping families navigate the funeral planning process. From our funeral directors to our support staff, every member of our team is committed to providing exceptional service and support to families in their time of need. We understand that every family is unique, and we take the time to listen to their needs and preferences to create a personalized and meaningful funeral service.
Our Facility
Our funeral home is designed to provide a comfortable and welcoming environment for families and their loved ones. Our facility is equipped with state-of-the-art amenities and technology, and we offer a range of services and options to meet the diverse needs of our families. From traditional funeral services to cremation and memorial services, we are equipped to handle all aspects of funeral planning and coordination.
Our Services
We offer a comprehensive range of funeral services, including:
- Traditional funeral services: We provide traditional funeral services that include visitation, funeral ceremony, and burial or cremation.
- Cremation services: We offer cremation services that include direct cremation, cremation with memorial service, and cremation with burial.
- Memorial services: We provide memorial services that celebrate the life of a loved one, including celebration of life ceremonies and ash scattering services.
- Specialty funeral services: We offer specialty funeral services for veterans, including veteran funeral services and ash scattering services.
Funeral Planning
We understand that funeral planning can be a challenging and emotional experience, and we are here to guide you every step of the way. We offer a range of resources and tools to help you plan a funeral, including:
- Pre-planning: We offer pre-planning services that allow you to make arrangements in advance, giving you peace of mind and ensuring that your wishes are respected.
- Pre-arrangement process: We provide a step-by-step guide to the pre-arrangement process, making it easy for you to plan and coordinate your funeral.
- Record your wishes: We offer a secure online platform where you can record your funeral wishes and preferences.
Grief Support
We understand that grieving is a natural part of the healing process, and we are here to support you every step of the way. We offer a range of grief support resources, including:
- 365 Days of Healing: Our daily grief support email program provides insights, quotes, and messages to help you cope with your loss.
- 52 Weeks of Support: Our weekly newsletter provides guidance and support to help you navigate the first year after a loss.
Overwhelming Support and Professionalism
The reviews of the Arn-Lockie funeral home in Norwich are a testament to the exceptional service provided by Mardy Fransen. Multiple reviewers have given Mardy the highest rating, praising his professionalism, caring nature, and compassion. One reviewer, Karen Andrew, described Mardy as an "absolute gem" who was patient, kind, and organized throughout the funeral planning process. Another reviewer, Lisa Andrew, credited Mardy with making the process bearable during a difficult time, saying that he put her at ease with his gentle demeanor and willingness to tackle each issue at a manageable pace.
Through the Grief
The reviews highlight the importance of compassion and understanding during times of grief. Mardy is described as being readily available, responding promptly to emails and phone calls, and walking families step by step through the funeral planning process. His ability to balance providing information with respecting family boundaries is also commended. Overall, the reviews convey a sense of gratitude and appreciation for the support Mardy provided during a difficult time.
A Positive Experience
In contrast to the exceptional service provided by Mardy, Nancy Legue's review rated the funeral home 4 stars, citing the professionalism, friendliness, and sympathy of the staff. While not specifically mentioning Mardy, her review suggests that the funeral home as a whole is well-run and supportive.
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