Step into a world of elegance with Emporium Carpet & Flooring.
Who We Are
At Emporium Carpet and Flooring, we pride ourselves on being a premier destination for high-quality floor coverings. Established in 1994, we have built a strong reputation for providing personable sales support and professional installation. Serving commercial businesses and residential homeowners in the Niagara Region, we offer an extensive collection of quality hardwood, tile, luxury vinyl plank, and carpet. Our lasting relationships with manufacturers across Canada and the U.S. have enabled us to provide the best quality for the best value.
Our Unique Advantage
One of the largest in-stock selections of tile, hardwood, carpet, laminate, vinyl, and area rugs in Niagara, our showroom is a must-visit destination for any flooring needs. Our exceptional installation team, led by dedicated Installation Managers, ensures that every installation is done to the highest standards. We are proud to be the exclusive provider in Niagara carrying products made and manufactured in Canada by companies such as Mercier and Mirage.
Our Sales Team
Led by Carlo DeSantis, our sales team is comprised of experts who are dedicated to providing an easy and enjoyable experience for our customers. Carlo, a proud member of the Niagara Home Builders Association, is also the recipient of the 40 UNDER FORTY business achievement award. Our sales team is committed to providing honest, courteous, and informative service, ensuring that our customers receive the best possible solution for their flooring needs.
Our Experts
Carlo DeSantis: As a partner at Emporium Carpet & Flooring, Carlo has developed exclusive relationships with manufacturers and is proud to promote Canadian-made products. He is a member of the Niagara Home Builders Association and enjoys being part of community activities.
James McGowan: With over 30 years in the flooring industry, James brings a wealth of knowledge to our team at Emporium Carpet & Flooring. In the last 20 years at Emporium, James has developed close relationships with builders and restoration companies in the Niagara Region.
Andre Moreau: With 43 years of experience in the flooring industry, Andre's flooring expertise is invaluable to our team. Keen to provide product knowledge to our customers and train new staff, Andre continues to raise our standard for sales success in the flooring industry.
Ted Miller: With over 10 years of customer service experience, Ted is committed to customer satisfaction. His strong product knowledge and enthusiasm to learn make him a stellar Flooring Consultant that we are proud to have at Emporium.
Overwhelmingly Positive to Disappointing Experience
Emporium Carpet and Flooring, as recommended by a general contractor, has a broad selection of flooring types and styles, including carpet, tiles, hardwood, and luxury vinyl plank (LVP). Customers have reported positive experiences with the store, citing helpful and patient staff, professional advice, and high-quality products. Many reviewers have expressed satisfaction with the installation process, praising the attention to detail and courtesy of the installers.
Negative Experiences
However, not all customers have had a positive experience. Some have reported poor communication, poorly laid tile floors, and unprofessional behavior from staff. Customers have also experienced difficulties with returns and exchanges, leading to frustration and disappointment.
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