Trust us to get you back on the road quickly and safely!
At Jack's Towing, we pride ourselves on being a family-owned and operated business that has been serving the Kingston area since 1986. Our founder, Jack Pantrey, had a vision to provide top-notch towing and roadside assistance services to the community, and we've continued to grow and evolve under the leadership of Rob Pantrey since 1993. Today, we're proud to have a fleet of 18 trucks and a team of 20 dedicated employees who are committed to providing exceptional service to our customers.
Our Services
We offer a wide range of services to cater to all your towing and roadside assistance needs. Whether you're in need of a battery boost, vehicle unlock, spare tire change, or fuel delivery, we've got you covered. Our team of experienced professionals is equipped to handle all types of vehicles, from motorcycles to large trucks and even heavy equipment. We understand the importance of being on the road, and we're committed to getting you back on track as quickly and safely as possible.
We're proud to be a CAA-preferred contractor, and we've been providing 24/7 emergency towing services to the Kingston area for over 35 years. Our team is trained to handle even the most complex recovery tows, and we're equipped with the latest technology and equipment to ensure a safe and efficient service.
Our Commitment
At Jack's Towing, we're committed to providing exceptional service that exceeds our customers' expectations. We understand that being stranded on the side of the road can be frustrating and stressful, and we're dedicated to making the experience as smooth and stress-free as possible. Our team is trained to be friendly, courteous, and professional, and we're committed to providing a prompt and efficient service that gets you back on the road quickly.
Our Story
Our story began in 1986, when Jack Pantrey founded Jack's Towing Service with a single truck and a vision to provide top-notch towing and roadside assistance services to the Kingston area. Over the years, we've grown and evolved, expanding our fleet and team to meet the changing needs of our customers. Today, we're proud to be one of the largest and most respected towing companies in the area, and we're committed to continuing to provide exceptional service to our customers for generations to come.
Service Issues and Complaints
Some customers have had unpleasant experiences with Jack's Towing. Thailia Sila reported that her car was accidentally towed, and the service was unprofessional. Sarah Leopold had a horrific experience with an employee named Sue, who was nasty and rude. These issues highlight the importance of proper communication and ensuring that employees are representing the company in a positive and professional manner.
Positive Experiences
On the other hand, many customers have had excellent experiences with Jack's Towing. Paul Klein Gunnewiek, Charlotte Schnubb, Lauren Rowsell, Ashley Burns, Kiran Rai, Taylir Lane, Mallory Lynn, and Crystal Rogers Morley all praised the service they received. They appreciated the professionalism, kindness, and efficiency of the tow truck drivers, including Todd, Sterling Cobb, Sterling, and unnamed drivers who shielded a customer from traffic. These positive experiences demonstrate the company's commitment to providing excellent customer service.
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