Relax, Rejuvenate, and Revitalize with Universal Spas
Welcome to Universal Spas, your premier destination for all your hot tub and wellness needs in Vancouver, Langley, and Surrey, BC. As a family-run business, we take pride in providing our customers with the best quality brand name hot tub products, exceptional customer service, and expert guidance to help you find the perfect hot tub for your needs.
Our Story
Universal Spas was established in 2009 with a mission to provide customers with the ultimate hot tub experience. Our team, led by Jin and Justin, has a combined 50 years of industry knowledge and expertise, ensuring that you receive the best guidance and support in finding the perfect hot tub for your home. We are committed to providing exceptional customer service, and our team is dedicated to ensuring that you have a seamless and enjoyable experience from start to finish.
Our Services
At Universal Spas, we offer a range of services to ensure that you get the most out of your hot tub experience. From our in-house technician providing pool & hot tub maintenance, pool equipment installations, and repairs, to our expert guidance in selecting the perfect hot tub for your needs, we are here to help. We also offer financing options to make it easier for you to own your dream hot tub.
Our Brands
We are proud to offer a range of high-quality hot tub brands, including Hydropool, Bullfrog, Artesian, and Wellis. Each brand has its unique features and benefits, and our team is happy to help you navigate the options to find the perfect fit for your lifestyle and needs.
Our Commitment
At Universal Spas, we are committed to providing exceptional customer service, expert guidance, and high-quality products to ensure that you have an unforgettable hot tub experience. We believe in the importance of wellness and relaxation, and we are dedicated to helping you achieve your goals.
Exceptional Customer Service
Universal Spas has received numerous 5-star reviews for their exceptional customer service. From the moment customers step into the store, they are greeted with a welcoming atmosphere and knowledgeable staff who go out of their way to ensure their needs are met. Sales representatives like Vicky and Jin are highly praised for their informative and helpful approach, making the hot tub buying process smooth and stress-free.
Quality Products and Warranties
The company offers high-quality hot tubs with fantastic warranties, as noted by several reviewers. They carry a wide range of brands and options, allowing customers to find the perfect fit for their needs and budget.
Deliveries and Installations
The delivery and installation process is also commendable. The delivery crew is knowledgeable and efficient, taking the time to explain the operation and maintenance of the hot tub. Installers work closely with customers to ensure a seamless setup and are available for any post-purchase questions or concerns.
Teamwork and Communication
Throughout the buying process, Universal Spas' staff demonstrates excellent teamwork and communication. They work together to address any issues that may arise, providing prompt and effective solutions.
Ongoing Support
One reviewer experienced manufacturing delays, but Jin offered an upgrade to a newer model, ensuring they received their hot tub on schedule. Another reviewer mentioned that the company's customer service was beyond exceptional, handling their concerns and providing ongoing support after purchase.
Summary of Positive Comments
The reviewers generally praise Universal Spas for their exceptional customer service, high-quality products, and seamless delivery and installation process.
Be the first to review Universal Spas.
Write a Review
