Business Details
20 Years
experience
Your Trusted Auto Repair Partner in Smiths Falls, ON
RCL Automotive has been a trusted provider of automotive repair and maintenance services in Lanark County for over 18 years. Founded in 2006 by Chris Craig, our family-owned business combines technical expertise with a commitment to community values. Our team of certified technicians delivers transparent diagnostics, high-quality parts, and personalized service tailored to each customer's needs. We specialize in brake systems, tire services, engine diagnostics, and exhaust repairs while maintaining strong partnerships with industry leaders like TechNet and Tire Discounter Group.With a 96% customer satisfaction rate and multiple business award nominations, we prioritize ethical practices, fair pricing, and comprehensive warranties. Our community involvement includes organizing food drives and supporting local initiatives through volunteer work and event sponsorships. Through continuous facility upgrades and equipment investments, we ensure efficient service delivery while maintaining a customer-centric approach that values trust and long-term relationships.
Services
Brake Repair
Tire Sales
Computer Diagnostics
Exhaust Repairs
Vehicle Inspections
Battery Replacement
Oil Changes
Tire Rotation
Suspension Repair
Transmission Service
Details
- Year established: 2006
Highlights and features
- 18+ years of automotive repair expertise in Lanark County
- Offering Wippy Pay financing options for automotive services
- In-town shuttle service for appointments over 1 hour
- Community involvement through local charity initiatives
- Nationwide 24-month/40,000 km warranty on qualifying services
Associations and certifications
- TechNet
- Tire Discounter Group
What people say
Excellent job every time
Trust them completely
Reasonable price
Quick and honest service
Family-friendly atmosphere
Services
Brake Repair
Our certified technicians perform comprehensive brake system diagnostics and repairs using quality replacement parts. Services include rotor replacement, caliper service, and brake pad installation. We follow manufacturer specifications for proper brake function and safety. Customers benefit from improved stopping power and extended brake life through our precision maintenance.
Tire Sales
We offer a curated selection of premium tires from brands like Michelin, Bridgestone, and Goodyear. Our experts help customers choose appropriate tires based on driving conditions and vehicle requirements. Services include installation, balancing, and seasonal changes. Customers receive manufacturer warranties and proper disposal of old tires with every purchase.
Computer Diagnostics
Our advanced diagnostic equipment identifies vehicle system issues through OBD-II scanning and sensor testing. Technicians interpret error codes to provide accurate repair recommendations. This service helps prevent breakdowns through early problem detection. Customers receive clear explanations of diagnostic findings and repair options.
Exhaust Repairs
We repair and replace exhaust system components including mufflers, catalytic converters, and piping. Our technicians address leaks, corrosion, and performance issues while maintaining emissions compliance. Customers benefit from reduced noise, improved fuel efficiency, and proper vehicle operation through our exhaust system maintenance.
Vehicle Inspections
Our comprehensive inspections cover critical vehicle systems according to regulatory standards. Services include brake checks, suspension evaluation, and fluid level assessments. Commercial vehicle owners receive annual safety certifications. Customers gain peace of mind through thorough condition reports and priority safety issue identification.
People
Chris Craig
Owner & Licensed Tech
Chris founded RCL Automotive in 2006 after working at a local family business. With over 18 years of experience, he specializes in automotive diagnostics and repairs. Active in community initiatives like the Build a Mountain of Food Drive, he combines technical expertise with civic leadership.
Leigh Craig
Accounting & Office Manager
Leigh joined the business part-time in 2007 and became full-time in 2013. She manages financial operations while maintaining customer service excellence. She serves on the Smiths Falls Community Food Bank board and contributes to local charity initiatives.
Gage Wynn
Licensed Tech
A Smiths Falls native with extensive automotive experience, Gage joined the team in 2018. He specializes in complex diagnostics and repairs while maintaining strong customer relationships. His background includes working on large trucks with his father, providing practical mechanical expertise.
Kaylee Shaver
Service Advisor
Kaylee brings 12 years of automotive service experience to her role. A graduate of Algonquin College's Automotive Service Technician program, she excels at customer communication and service coordination. She balances work with family commitments while supporting community activities.
Slim Wallace
Technician
Originally from the UK, Slim brings international automotive experience to our team. With a mechanic father, he developed mechanical skills early. He combines technical expertise with friendly customer service while maintaining his Lombardy farm and outdoor interests.
Questions
Do you require appointments for automotive services?
Yes, we require appointments for all services to ensure efficient time management for both our team and customers.
Do you offer tire sales and installation services?
Yes, we offer seasonal tire sales twice yearly and provide professional tire installation, balancing, and alignment services.
Can you install customer-supplied parts?
No, we cannot install customer-supplied parts due to liability and warranty considerations for both the business and customer protection.
Do you provide financing options for automotive repairs?
Yes, we offer Wippy Pay financing options for automotive services and repairs to help customers manage vehicle maintenance costs.
Is shuttle service available during vehicle repairs?
Yes, we provide an in-town Smiths Falls shuttle service for appointments lasting over one hour to accommodate our customers' needs.
What warranty options are available for services?
As a TechNet member, we offer a 24-month/40,000 km nationwide warranty on qualifying services for customer peace of mind.