Business Details
40 Years
experience
Emergency
services
Your Trusted Travel Partner in Fergus, Ontario
Established in 1986, Ursula's Travel has built a reputation as a trusted travel services provider in Fergus, Ontario. Founded by Ursula Ellis and later expanded under Sophia Vanderheide's leadership, we specialize in comprehensive travel solutions including flights, cruises, tours, and insurance. Our certified agents combine decades of industry experience with personalized service to meet diverse travel needs, from business trips to destination weddings. We maintain TICO certification and Manulife Travel Insurance partnership to ensure client protection. Despite transitioning to remote operations in 2020, we continue serving clients across Fergus-Elora and surrounding areas through telephone and email consultations.Our commitment to excellence has earned recognition through the Centre Wellington Chamber of Commerce Long Service Award and ongoing professional development in travel tourism. We leverage digital tools for modern traveler convenience while maintaining our founding principle of accurate itinerary planning and time-saving service. With multilingual (English/Dutch) support and 24/7 insurance access, we remain dedicated to evolving with industry demands while preserving personalized client relationships.
Services
Business Travel
Adventure Tours
Cruise Vacations
Group Travel
Travel Insurance
Destination Weddings
ECO Tours
Rail Vacations
Ski & Golf Packages
Honeymoon Planning
Details
- Year established: 1986
Highlights and features
- 35+ years serving Fergus community with local travel expertise
- TICO-certified agents with specialized training in travel insurance
- 24/7 emergency medical coverage through Manulife partnership
- Multilingual (English/Dutch) consultation services available
- Digital check-in and itinerary management tools for modern travelers
Associations and certifications
- TICO
- Manulife
Services
Business Travel
Specialized business travel arrangements including flights, accommodations, and ground transportation. Our certified agents provide efficient booking systems and itinerary management tools. We offer 24/7 support for last-minute changes and emergency assistance through our Manulife partnership.
Adventure Tours
Custom adventure tour planning featuring eco-tours, hiking expeditions, and cultural immersions. We partner with vetted local operators to ensure authentic experiences. Our agents provide destination expertise and safety protocol guidance for all adventure activities.
Travel Insurance
Comprehensive travel insurance solutions through Manulife including medical coverage, trip cancellation, and emergency evacuation. Available 24/7 with immediate activation options. Our trained staff provides personalized policy recommendations and claims assistance.
Group Travel
Specialized group travel coordination for sports teams, church groups, and corporate events. We handle bulk reservations, customized itineraries, and group payment processing. Our experience includes managing logistics for groups of 10+ with specialized transportation and accommodation requirements.
Cruise Vacations
Full-service cruise planning including ship selection, cabin bookings, and shore excursion coordination. We offer pre-cruise personalization tools and digital check-in assistance. Our agents maintain specialized training with major cruise lines to provide expert voyage recommendations.
People
Ursula Ellis
Founder
Founded Ursula's Travel in 1986, establishing its reputation for personalized service. Pioneered local travel solutions before transitioning operations to Sophia Vanderheide while maintaining industry connections.
Sophia Vanderheide
Business Operator
Took over operations in 2000, expanding services to include digital travel tools while maintaining the company's customer-first approach. Led transition to remote operations during 2020 industry challenges.
Questions
What travel services does Ursulas Travel offer?
We provide flights, cruises, tours, group travel coordination, destination weddings, and travel insurance. Our services cover business travel, adventure tours, and vacation packages.
Do you offer 24/7 travel insurance coverage?
Yes, through our Manulife partnership we provide 24/7 medical coverage including emergency evacuation and trip cancellation protection available at any time.
Are your travel agents certified?
Yes, all our agents maintain TICO certification and specialized training through Manulife Insurance and travel industry partners to ensure professional service standards.
Do you serve areas beyond Fergus?
While based in Fergus, we serve clients across Elora and surrounding regions with both local and international travel arrangements through our remote consultation services.
Can you help with last-minute travel changes?
Our agents provide flexible solutions for itinerary changes, leveraging digital tools for immediate adjustments to flights, accommodations, and travel documentation.