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At Arctic Spas Edmonton, we're passionate about providing our customers with the ultimate hot tub and all-weather pool experience. As a local business based in Edmonton, Alberta, we're proud to offer a wide range of high-quality products and services that cater to the unique needs of our customers. With over 20 years of experience in the industry, we've established ourselves as a trusted and reliable provider of hot tubs and all-weather pools in the region.
Our Story
Arctic Spas Edmonton was founded on the principles of quality, innovation, and customer satisfaction. Our ownership group, consisting of individuals who grew up on farms and in small rural communities of western Canada, has instilled in us the importance of hard work, integrity, and building strong relationships with our customers. We're committed to providing exceptional service, ensuring that our customers receive the best possible experience from the moment they step into our showroom.
Our Services
At Arctic Spas Edmonton, we offer a comprehensive range of services designed to meet the diverse needs of our customers. Our state-of-the-art showroom features a vast selection of hot tubs, swim spas, gazebos, bathtubs, and accessories, allowing customers to explore and discover the perfect product for their lifestyle. Our knowledgeable and friendly staff are always available to provide expert advice, guidance, and support throughout the purchasing process. We also offer warranty services, maintenance, and repair for all Arctic Spas brand products, ensuring that our customers receive the best possible after-sales support.
Why Choose Us
At Arctic Spas Edmonton, we're committed to providing our customers with the best possible experience. With our factory located just 45 minutes away from our showroom, we're able to offer competitive prices and exceptional service. As a local business, we're dedicated to supporting the local community and promoting Canadian-made products. We're proud of our A plus rating with the Better Business Bureau, which reflects our commitment to excellence and customer satisfaction.
Our Products
Our range of hot tubs and all-weather pools is designed to meet the unique needs of our customers. From our custom series to our classic series, core series, and all-weather pools, we offer a diverse range of products that cater to different lifestyles, budgets, and preferences. Our products are engineered for the world's harshest climates, ensuring that they can withstand the toughest weather conditions. We're proud to be an authorized reseller and warranty provider of Arctic Spas brand products, which are renowned for their quality, innovation, and performance.
Overall Experience with Arctic Spas
The overall experience with Arctic Spas is mixed. Some customers have had positive experiences with the company, including the quality of the product and the service provided. However, others have faced issues such as miscommunication, poor service, and faulty products.
Positive Experiences
Many customers have reported positive experiences with Arctic Spas, including the quality of the product and the service provided. For example, Helen Deeth mentioned that she is very happy with the company and their product, and has had a good experience with their service. Northern Swan mentioned that the company provided service and free advice on their 15-year-old Arctic Spa, saving them a costly repair or buying a new spa. Chris & Paula Murphy also had a great experience with the company, praising the service and knowledge provided by Jennifer.
Negative Experiences
However, some customers have had negative experiences with Arctic Spas. For example, Tyler Duplessie had a nightmare experience with the company, waiting eight months for their saltwater system hot tub, only to find that it was delivered without the saltwater system installed. Meghan Tompkins had a bad experience with the service department, waiting over two weeks for a service call and dealing with a rude service person. Ahamay had an issue with the financing of their tub, being misled about the length of the financing period and dealing with high interest rates from Financeit. Cindy Mahoney had a mixed experience, enjoying the hot tub but facing issues with a recommended electrician who did not meet their expectations.
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