At Atlantic Windows, we're passionate about helping homeowners in Atlantic Canada create a cozy and comfortable living space that's both energy-efficient and visually stunning. With our extensive range of high-quality windows and doors, we're dedicated to providing exceptional craftsmanship, style, and quality that can improve the efficiency and look of your home.
Our Mission
Our mission is to provide our customers with the best possible products and services that meet their unique needs and exceed their expectations. We believe in building long-lasting relationships with our customers, and we're committed to delivering exceptional value through our products, warranties, and customer service.
Our Products and Services
We offer an extensive range of windows and doors that are designed to withstand the harsh weather conditions of Atlantic Canada. Our windows are available in various styles, including single-hung, horizontal slider, awning, casement, and picture windows. We also offer custom shapes and interior trims to fit your unique design requirements. Our doors come in a variety of options, including single, double, garden, vented, and sliding patio doors. We also offer decorative doorlites, clear glass, and internal grills to enhance the aesthetic appeal of your doors.
In addition to our products, we also provide a range of services to ensure a seamless installation process. Our team of experts will guide you through the entire process, from measuring and ordering to installation and maintenance. We also offer a comprehensive warranty program that provides peace of mind and protects your investment.
Our Commitment to Quality
At Atlantic Windows, we're committed to delivering exceptional quality in everything we do. We use only the highest-quality materials and manufacture our products in accordance with the latest industry standards. We're proud to be an Energy Star partner, and our products are designed to meet the highest energy efficiency standards. Our commitment to quality is reflected in our exceptional warranty program, which provides protection and peace of mind for our customers.
Poor Customer Experience
Several customers have had disappointing experiences with Atlantic's window and door systems. Shipment Delays were a major issue, with one customer waiting over three months for their windows to arrive. When they did arrive, the colors were incorrect, leading to further frustration.
Defective Products were another problem. One customer received a door system that was warped and unpainted, despite being ordered with a specific finish. The warranty claim process was also lengthy and inconclusive, with the company suggesting a replacement door but keeping the same defective side panels.
Lack of Follow-Through was a common theme, with customers reporting that the company would take their messages but fail to respond in a timely manner. This was especially concerning for one customer, a pregnant woman expecting twins, who was already stressed and facing a tight deadline to move into their new home.
Positive Experience
One customer had a mostly positive experience with Atlantic, praising their Courteous and Prompt Service. When a broken window needed to be replaced, the company was quick to respond and assist with the repair.
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