Business Details
Expert Shoe Repair & Custom Orthotics in Vernon
At Cobbler's Rack, we combine decades of footwear expertise with a passion for exceptional customer service. Our team of skilled artisans specializes in restoring all types of footwear, from everyday shoes to specialty items like hockey pads and motocross gear. As Vernon's only Northern Okanagan shoe repair shop, we offer both in-store and mail-in services supported by advanced Aetrex 3D foot scanning technology for custom orthotics. Our retail selection features stylish footwear complemented by personalized fitting services.With combined experience spanning multiple decades, our staff takes pride in delivering precise repairs, from heel replacements to intricate stitching work. We maintain rigorous quality standards while offering transparent pricing and flexible service options. Our commitment to craftsmanship extends to unique challenges like dog-chewed shoes and vintage item restoration. Customers benefit from our dual focus on immediate repairs and long-term foot health solutions through specialized orthotic modifications.
Services
Shoe Repair
Mail-in Repairs
Custom Orthotics
3D Foot Scanning
Sole Replacement
Zipper Repair
Shoe Stretching
Leather Restoration
Sport Equipment Repairs
Shoe Shine Service
Highlights and features
- Only certified shoe repair specialists in Northern Okanagan
- Offer free Aetrex 3D foot scanning for precise orthotics
- Specialize in restoring damaged footwear including sports gear
- Provide convenient mail-in repair service with secure shipping
- Combine 30+ years of collective footwear expertise
Services
Shoe Repair
Our expert technicians handle all footwear repairs including sole and heel replacement, stitching, tear patching, and zipper repairs. We specialize in restoring functionality to damaged shoes while maintaining original aesthetics. From minor scuffs to major structural repairs, our craftsmen use professional-grade materials to extend the life of your footwear.
Custom Orthotics
Using Aetrex 3D scanning technology, we create custom orthotics tailored to your unique foot structure. Our specialists modify orthotics discreetly within original outsoles while addressing conditions like plantar fasciitis and overpronation. The service includes comprehensive gait analysis and pressure point mapping for optimal comfort and support.
Mail-in Repairs
Our mail-in service provides full repair capabilities for customers outside Vernon. Simply ship your footwear with repair instructions and we'll handle the rest. We offer secure payment processing, detailed repair updates, and insured return shipping. This service maintains the same quality standards as our in-store repairs.
Sport Equipment Repairs
We specialize in repairing sports-specific footwear and equipment including hockey pads, skate eyelets, curling shoes, and water shoe soles. Our technicians understand the unique demands of athletic gear and use reinforced materials to restore functionality while maintaining safety standards for continued performance.
Shoe Shine Service
Our premium shoe shine service includes professional cleaning, conditioning, waterproofing, and polishing. We use high-quality products to protect leather surfaces while enhancing appearance. The service extends shoe lifespan through proper care techniques and offers same-day turnaround for most requests.
People
Leonard
Cobbler/Owner
With decades of experience repairing all footwear types, Leonard specializes in complex shoe restoration. He has mastered techniques for both modern and vintage footwear, ensuring each repair maintains structural integrity while preserving original aesthetics through meticulous craftsmanship.
Maggie
Manager
Leveraging extensive retail management experience, Maggie oversees daily operations and customer service. She focuses on combining footwear expertise with personalized service, ensuring clients receive optimal solutions for both repair needs and footwear selection through attentive consultation.
Lois
Assistant Manager
As dedicated assistant manager, Lois maintains current inventory while providing expert footwear guidance. Her combination of product knowledge and customer service skills ensures shoppers find appropriate footwear solutions, complemented by her repair specialization in stitching and patching techniques.
Carol
Sales Representative
Carol offers personalized shopping experiences with her extensive footwear expertise. She assists customers in finding proper fits while providing repair advice, combining technical knowledge with friendly service. Her attention to detail ensures clients receive appropriate solutions for both new footwear and restoration needs.
Questions
What types of footwear repairs do you handle?
We repair all footwear types including shoes, boots, sandals, and specialty items like hockey pads. Services range from heel replacements to zipper repairs and leather restoration.
Can I send shoes for repair from outside Vernon?
Yes, our mail-in service accepts footwear from anywhere. Simply package your items with repair instructions and we'll provide secure processing and insured return shipping.
Do you offer custom orthotic solutions?
We provide custom orthotics using Aetrex 3D scanning technology. This includes gait analysis and pressure mapping to create personalized support solutions that integrate seamlessly with your footwear.
What are your regular business hours?
We operate Monday through Saturday from 9:30 AM to 5:00 PM. The shop is closed on Sundays and statutory holidays as indicated in our schedule.
Can you repair heavily damaged shoes?
Our specialists handle extensive damage including dog-chewed footwear and vintage restorations. Send pictures for assessment or bring items to our store for personalized repair consultations.
