Trust us to get you back on the road!
At Mario's Towing Ltd., we pride ourselves on being a trusted and reliable towing service provider in Western Canada. With over 30 years of experience in the industry, our family-owned and operated business has grown to become one of the largest and most reputable towing companies in British Columbia. Our team of highly trained professionals is dedicated to providing exceptional service to our customers, from emergency roadside assistance to heavy-duty recovery and towing.
Our History
Mario's Towing Ltd. was founded in 1985 by Mario and Darlene Moretto, who started the business with a single tow truck in Prince Rupert, BC. Over the years, the company has grown and expanded to multiple locations, including Kelowna, West Kelowna, Kamloops, Merritt, Hope, Princeton, Revelstoke, and Prince George. Today, we are proud to be a leading provider of towing services in British Columbia's interior and Okanagan regions.
Our Services
We offer a comprehensive range of towing services, including emergency roadside assistance, heavy-duty recovery, trailer service, lockouts, equipment moves, and parking enforcement. Our team of experts is equipped with the latest technology and equipment to handle any towing job, from small passenger vehicles to heavy commercial trucks. Our 24/7 emergency response team is always ready to respond to your needs, ensuring that you receive prompt and reliable service whenever and wherever you need it.
Our Commitment to Safety
At Mario's Towing Ltd., safety is our top priority. We are proud members of WorkSafeBC's PACE program, which recognizes our commitment to implementing and promoting formal Occupational Health & Safety (OH&S) programs. Our team undergoes regular training and certification to ensure that they are equipped to handle any situation safely and efficiently.
Our Mobile App
Introducing the Mario's Towing Mobile App, your ultimate roadside assistance companion! With our app, you can summon our team to your location with just a few taps on your mobile device. Our app provides a seamless and efficient solution to all your automotive troubles, 24/7.
Driver Quality and Hygiene
The quality and hygiene of the drivers were a major concern for some reviewers. One reviewer mentioned that the driver had bad breath and poor hygiene, which negatively impacted their experience.
Customer Service
The customer service received by reviewers varied greatly. Some reviewers praised the service, mentioning that the staff were caring, thoughtful, and courteous. They were offered water and a place to sit while they waited, and were even given tips on how to save money. However, others had a very different experience, with staff being rude and abrupt, speaking down to them, and adding to their misery.
Pricing and Value
The pricing of the service was a mixed bag. Some reviewers found the prices to be high and unreasonable, while others were pleasantly surprised by the affordability.
Timeliness and Efficiency
The timeliness and efficiency of the service were praised by several reviewers. The drivers were described as prompt, fast, and reliable, with one reviewer mentioning that they arrived quickly and towed their car a long distance without issue.
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