We're Krystal Smith and Kaela Fraser, your passionate mortgage brokers serving the Northern BC and AB regions. We're dedicated to helping you navigate the complex world of mortgages with clarity, confidence, and personalized guidance.
Our Mission
Our mission is to empower you with knowledge, transparency, and efficient service to make your mortgage journey smooth and successful. We partner with a diverse panel of lenders, giving you access to competitive rates and terms without bias. You can rest assured knowing we work for you, not any particular bank.
Our Expertise
With extensive knowledge of the mortgage landscape, we offer comprehensive services to meet your diverse financial needs:
**For First-Time Homebuyers
- Pre-approval assistance to establish your budget and affordability
- Specialized programs for self-employed individuals
- Guidance on navigating rental, investment, and condominium options
**For Existing Homeowners
- Mortgage renewals with tailored comparisons and switching options
- Debt consolidation and refinancing strategies
- Equity-building opportunities through home renovations or landscaping
**Beyond the Basics
- Credit management and improvement support
- Comprehensive mortgage planning and goal setting
- Access to specialized insurance solutions like better mortgage and in-house insurance broking
Why Choose The Mortgage Duo?
- Expert Guidance: Personalized, unbiased advice tailored to your unique needs and goals
- Unparalleled Transparency: Clear communication and detailed cost breakdowns to make informed decisions
- Dedicated Support: Responsive communication, efficient processing, and seamless transactions from start to finish
- Local Expertise: Deep understanding of the local market, regulations, and lenders in Northern BC & AB
Our Approach
We take a personalized approach, getting to know you and your financial aspirations. We'll work closely with you to understand your unique needs and goals, creating a customized plan with distinct milestones and benchmarks. Our goal is to empower you with knowledge, so you can make confident financial decisions towards homeownership or navigating your existing mortgage.
Let's embark on your financial journey together. Contact us today and experience the peace of mind that comes with working with experienced mortgage professionals!
Customer Experience with The Mortgage Duo
Overall, the reviews for The Mortgage Duo are overwhelmingly positive. Customers have praised the company's professionalism, responsiveness, and ability to guide them through the mortgage process.
Staff Performance
Kaela, one of the staff members at The Mortgage Duo, has received mixed reviews. Some customers have reported poor service and a lack of effort in helping them secure a mortgage. However, many others have praised Kaela's excellent communication skills, patience, and ability to handle complex situations.
Mortgage Processing
The Mortgage Duo has been praised for their efficient and streamlined mortgage processing. Customers have reported receiving fast and efficient service, with some even mentioning that they were able to secure a mortgage quickly and easily.
Customer Service
The company has received high marks for their customer service. Many customers have praised the staff's responsiveness, availability, and willingness to answer questions and address concerns.
Negative Feedback
However, one customer reported a poor experience with Kaela, stating that she did not put in much effort and told them that they would not be able to secure a mortgage with their numbers, regardless of whether they used co-signers.
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