Business Details
28 Years
experience
Emergency
services
Your Trusted Auto Repair Shop in Thunder Bay
Since 1998, Preferred Auto has been Thunder Bay's trusted destination for comprehensive automotive care. Founded on a deep passion for vehicles and customer-centric values, our journey began with Malcolm and Stephanie Heathcote, who took ownership in 2014, bringing decades of combined experience in automotive repair and motorsports. Our team of certified technicians specializes in diagnostics, brake repair, oil changes, tire services, and fleet maintenance, utilizing state-of-the-art technology to ensure precision and transparency.We prioritize preventive maintenance and emergency repairs, backed by a 36-month/36,000-kilometer warranty, to keep vehicles operating safely and efficiently. With amenities like after-hours drop-off, same-day service, and 24/7 towing, we strive to make automotive care convenient and stress-free. Our commitment to quality, affordability, and community trust has solidified our reputation as a leader in local auto repair, serving both individual and commercial clients with unmatched expertise and dedication.
Services
Diagnostics
Digital Inspections
Fleet Management
Hy-Rail Equipment
Pre-Purchase Inspection
Provincial Safety Inspections
Tires
Truck Repair
Vehicle Computer Reflashing
Brake Repair
Details
- Year established: 1998
Highlights and features
- We offer 24/7 emergency towing services
- Certified technicians with over 20 years of combined experience
- 36-month/36,000-km warranty on all repairs
- State-of-the-art digital inspection technology
- Convenient after-hours drop-off and same-day service available
What people say
Fast diagnosis
Friendly staff
Quality work
Excellent service
No hidden surprises
Services
Diagnostics
Our advanced diagnostic services identify hidden vehicle issues using cutting-edge tools. We decode check engine lights, perform electrical system checks, and offer computer reflashing to ensure optimal performance. Technicians provide clear explanations and actionable solutions to prevent costly breakdowns.
Fleet Management
We specialize in comprehensive fleet care, including scheduled maintenance, repairs, and safety inspections. Our services minimize downtime with priority scheduling, detailed reporting, and preventative strategies tailored to commercial vehicle needs. Businesses trust us for cost-effective, reliable fleet operations.
Tires
From tire selection and installation to rotation, balancing, and storage, we ensure year-round safety and efficiency. Our mobile tire service delivers seasonal changes at your location, paired with free digital inspections to maintain peak vehicle performance.
Brake Repair
We provide complete brake system diagnostics and repairs, including pads, rotors, calipers, and master cylinders. Our technicians address warning signs like noise or reduced responsiveness, ensuring safe stopping power and extended component lifespan through precision maintenance.
Oil Changes
Regular oil changes protect engine longevity using high-quality lubricants. Our service includes filter replacement, fluid level checks, and wear inspections. We follow manufacturer guidelines to maintain engine efficiency and prevent damage from contaminated oil.
Questions
What services does Preferred Auto & Fleet Service offer?
We provide diagnostics, brake repair, oil changes, tire services, fleet maintenance, digital inspections, and emergency towing. Our technicians handle all makes and models with specialized tools and expertise.
Do you offer after-hours vehicle drop-off?
Yes, we provide flexible after-hours drop-off and pick-up options for customer convenience outside regular business hours.
What warranty do you provide on repairs?
We offer a 36-month or 36,000-kilometer warranty on all repair work, ensuring quality and customer confidence in our services.
Are your technicians certified?
Yes, our team consists of certified technicians with extensive experience in automotive repair and diagnostics, staying updated with industry advancements.
Can you service commercial fleets?
Yes, we specialize in fleet management with tailored maintenance plans, priority scheduling, and detailed reporting to keep commercial vehicles operating efficiently.
Do you offer mobile tire services?
Yes, our mobile tire service changes seasonal tires at your location, including complimentary digital inspections to ensure vehicle readiness.
