At Preferred Auto & Fleet Service, we take pride in being your reliable local shop for auto repair in Thunder Bay, ON. Since 1998, we have been dedicated to providing exceptional service and care for all makes and models of vehicles. Our expert team specializes in a wide array of services, including oil changes, comprehensive fleet maintenance, and in-depth digital vehicle inspections (DVIs).
Our Services
We offer a variety of vehicle repair and maintenance services at our shop. Our dedicated team is equipped to handle every aspect of your vehicle's needs, from brake repairs and tire replacements to routine maintenance. We also provide mobile services, digital inspections, and fleet management solutions to cater to the diverse needs of our clients. Our state-of-the-art digital inspections enable us to provide accurate and comprehensive diagnoses for your vehicle, ensuring transparency, reliability, and peace of mind.
Fleet Maintenance
Fleet maintenance is at the heart of our service offerings. We understand that consistent performance and reliability are crucial when managing a fleet, and that's why we offer thorough and efficient maintenance services to keep your vehicles on the road. Our highly experienced team conducts routine checks, timely repairs, and preventative maintenance, ensuring that your fleet is always ready to deliver.
Why Choose Us
Customers should choose Preferred Auto & Fleet Service for their auto repair needs in Thunder Bay, ON, because of our unwavering commitment to quality, transparency, and customer satisfaction. Our team of seasoned professionals uses state-of-the-art technology and applies their deep expertise to provide comprehensive, reliable service for your vehicles. Whether you're an individual looking for routine maintenance or a business requiring robust fleet support, you'll appreciate our attention to detail, prompt service, and dedication to keeping your vehicle on the road.
Customer Amenities
At Preferred Auto & Fleet Service, we go the extra mile for our customers' convenience with a range of amenities. We provide efficient towing services, flexible after-hours drop-off & pick-up, and strive to offer same-day service whenever possible. Rest assured, your vehicle is always in expert hands with our team of certified technicians committed to delivering top-quality auto repair in Thunder Bay, ON.
Our Warranty
We stand behind our work with a robust 36-month or 36,000-kilometer warranty. This warranty underlines our confidence in the quality of our services and our commitment to providing our customers with peace of mind, ensuring your vehicle receives the lasting care it deserves.
Customer Satisfaction
Preferred Auto Repair & Maintenance has received numerous positive reviews from customers who are extremely satisfied with the service provided. Stephen and his team have been commended for their responsiveness, professionalism, and excellent communication skills. Many customers appreciate the thorough and prompt service, fair pricing, and the trustworthiness of the team.
General Repairs & Maintenance
The company has been praised for their ability to diagnose and fix issues that other shops could not. Customers have had positive experiences with general repairs, oil changes, and maintenance services. The staff is knowledgeable, friendly, and always ready to help with any car-related issues.
Communication & Trust
Preferred Auto Repair & Maintenance has earned the trust of their customers through their transparent and honest communication. Customers appreciate the electronic breakdown of the work done on their vehicles and the team's willingness to explain and answer questions. The staff is approachable, and customers feel comfortable discussing their car's needs with them.
Convenience & Flexibility
The company offers convenient services such as last-minute appointments, prompt responses to inquiries, and quick turnaround times for repairs. Customers appreciate the flexibility of the staff and their ability to accommodate urgent needs.
One Negative Experience
One customer had a less than satisfactory experience when they were quoted a high price for a headlight unit replacement, which they were able to get done for a much lower price at another location. However, this experience seems to be an isolated incident, and most customers have had positive experiences with the company.
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