Business Details
32 Years
experience
Your Trusted Appliance and Mattress Store in Kamloops
Founded in 1994 by Gord & Cheryl Schmidt, our business began as a small store on Kamloops North Shore and has grown into a premier destination for high-quality appliances and mattresses in Western Canada. We specialize in matching customers with top-tier Maytag, Amana, KitchenAid, Jenn-Air, Frigidaire, Electrolux, Whirlpool appliances, and Serta mattresses, ensuring solutions tailored to individual needs. Our commitment to exceptional service extends beyond sales, with factory-trained technicians providing in-home repairs and drop-off servicing for existing appliances.We prioritize customer satisfaction through extended warranties, innovative products like the Excelsior Mattress Program, and eco-friendly HE detergent solutions. With a dedicated team and fleet of service vehicles, we serve both residential clients and real estate developments across Kamloops. Our management team, including General Manager Devon O'Toole, ensures every interaction reflects our core values of quality, reliability, and community-focused service.
Services
Appliance Sales
Mattress Sales
Appliance Repair
Mattress Protectors
Extended Warranties
Laundry Detergents
Dishwasher Detergents
Cooktop Cleaners
Mattress Encasements
In-home Service
Details
- Year established: 1994
Highlights and features
- We offer 30+ years of experience in appliance and mattress sales since 1994
- Our factory-trained technicians provide reliable in-home appliance repairs
- We carry premium brands like Maytag, KitchenAid, and Serta for comprehensive solutions
- We provide extended warranties and the Excelsior Appliance Service Experience
- Our team serves both residential customers and commercial real estate developments
What people say
Expert service
Quality products
Reliable repairs
Knowledgeable staff
Great warranties
Services
Appliance Repair
Our factory-trained technicians provide prompt in-home repairs for all major appliances, including Maytag, Amana, and Whirlpool products. We offer both emergency service calls and scheduled maintenance to ensure optimal performance. Customers can also opt for cost-effective drop-off repairs at our Kamloops facility, backed by our commitment to quality parts and labor.
Mattress Sales
We offer a comprehensive selection of Serta mattresses and bedframes, featuring advanced sleep technologies for personalized comfort. Our inventory includes temperature-regulating toppers, anti-bedbug encasements, and stain-resistant protectors with 10-year warranties. The Excelsior Mattress Program ensures proper protection and satisfaction through our 30-day Love it/Adore it Guarantee.
Extended Warranties
We provide comprehensive extended warranty coverage for appliances and mattresses, including 3- and 5-year service plans. These plans cover all brands with no deductible, offering 100% parts and labor protection against mechanical failures, surge damage, and multiple repair attempts. Unlimited service calls are included up to the appliance's purchase value.
Mattress Protectors
Our Excelsior mattress protectors feature waterproof, antimicrobial technology with stretch-knit fabric that prevents stains and allergens. Available options include the Invincible protector with Teflon treatment, Summit temperature-regulating models, and Excel Guard encasements. All products come with 10-year warranties against stains and defects, plus 30-day return guarantees.
Laundry Detergents
We supply high-efficiency HE laundry detergents and stain removers designed for superior cleaning performance. Our eco-friendly formulas are phosphate-free and biodegradable, with concentrated options that require only 15ml per load. The Excelsior Washer Essentials Kit includes detergent, machine cleaner, and stainless steel hoses with 5-year warranties for complete laundry care.
People
Steven Rodgers
Owner/Operator
As co-founder, Steven Rodgers oversees daily operations and strategic direction, bringing decades of retail expertise to ensure customer satisfaction and business growth.
Devon O'Toole
General Manager
General Manager Devon O'Toole leads our sales and service teams, maintaining high standards for product knowledge and customer care across all departments.
Questions
What brands of appliances do you carry?
We offer Maytag, Amana, KitchenAid, Jenn-Air, Frigidaire, Electrolux, and Whirlpool appliances for kitchen and laundry needs.
Do you provide appliance repair services?
Yes, our factory-trained technicians offer in-home repairs and drop-off servicing for all major appliance brands.
What mattress protection options are available?
We offer Excelsior mattress protectors with waterproof barriers, antimicrobial treatments, and temperature regulation features, backed by 10-year warranties.
Are extended warranties available?
Yes, we provide 3- and 5-year extended warranties covering parts, labor, and mechanical failures for appliances and mattresses.
Do you offer eco-friendly cleaning products?
Our Excelsior HE detergent line includes phosphate-free, biodegradable laundry and dishwasher products with concentrated formulas for reduced environmental impact.
What financing options exist for purchases?
We offer financing solutions through our Excelsior programs, allowing customers to apply for approved payment plans at checkout.
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