The #1 Choice in Cleanup and Restoration - Here to Help 24/7
Our Commitment to Excellence in Cleanup and Restoration
SERVPRO is a leading disaster restoration and cleaning company providing 24/7 emergency response services across North America. With over 2250 independently owned and operated locations, we're proud to serve over 97% of US zip codes within two hours.
Our Services
We offer a comprehensive range of services to address various emergencies and restore your property to its pre-loss condition. Our services include:
Emergency Response
- Water Damage Extraction and Mitigation
- Fire Damage Repair and Restoration
- Mold Remediation and Removal
- Storm and Disaster Recovery
- Emergency Board-up and Tarping
Cleaning and Restoration
- Specialty Cleaning (biohazard, crime scene, virus/pathogen)
- Document Restoration and Odor Removal
- Structural Drying and Dehumidification
- Contents Cleaning and Pack-out
Specialized Services
- Roof Tarping and Board-up
- Large Loss Management
- Emergency Ready Plans
- Consulting and Insurance Assistance
Why Choose SERVPRO?
- Faster response: We prioritize urgent situations and respond quickly to minimize damage and restore your property.
- Experienced professionals: Our highly trained and certified technicians have over 50 years of combined experience.
- Nationwide network: With hundreds of locations across North America, we guarantee prompt and reliable service wherever you need us.
- Customer-centered approach: We prioritize open communication, transparency, and exceptional customer service throughout the restoration process.
Our Values
SERVPRO operates on core values of:
- Integrity: We uphold the highest ethical standards and conduct business with transparency and accountability.
- Compassion: We understand the emotional and financial stress associated with emergencies and treat our customers with empathy and understanding.
- Professionalism: We are dedicated to providing high-quality workmanship, reliable equipment, and effective solutions.
Partnering with SERVPRO, you can expect
- Responsive and personalized service
- Expertise in handling various emergencies
- Comprehensive restoration and cleaning solutions
- Commitment to your complete satisfaction
Summary of Negative Reviews
A common theme among the reviews is dissatisfaction with the service provided by ServPro, including issues with professionalism, communication, and billing. Several customers reported that the company failed to meet their expectations, leading to negative experiences and recommendations against using their services.
Detailed Negative Feedback
- Tom Conces (1 star) reported that ServPro caused damage to his property during a cleanup after a plumbing leak and failed to correct the issue despite multiple requests. The company's lack of action and concern for customer satisfaction was particularly concerning.
- Karen Effler (1 star) was unhappy with the professionalism displayed by ServPro, stating that they charged her for a service call without properly addressing the issue at hand.
- Tonya Tipton (1 star) expressed disappointment with the service provided by ServPro in Tulsa, OK, after a house fire.
- Michelle Clements (1 star) described her experience with ServPro's Wilson Storm Team as a nightmare, citing issues with their water remediation services, billing practices, and customer service.
- Kathy Dixon (1 star) had a negative experience with ServPro after a house fire, stating that they did not properly document her belongings and disposed of items without her permission.
- Conor Delaney (1 star) reported that ServPro failed to provide him with an estimate for their services, and they charged him $1,900 for using fans for 72 hours. He also experienced difficulties in reaching the local franchise owner and was left with a lien on his house and affected credit score.
- Joseph Egar (2 stars) was unhappy with the initial service provided by ServPro, stating that they wanted him to sign a contract with an undisclosed price to remove wet padding and dry the carpet. He eventually decided to fix the issue himself.
Positive Feedback
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