Our Story
At Cindy Bourland-Ernst Insurance Agency, we are committed to providing our clients with the best protection available to help them manage the risks of everyday life and support them in the pursuit of their goals. With over 30 years of experience as an insurance agent, our founder Cindy Bourland-Ernst has built a reputation for exceptional customer service and personalized attention to each client's unique needs.
Our Mission
Our mission is simple - we always act in the best interests of our clients. We believe that by putting our clients first, we can help them achieve their goals and live their lives with confidence. We strive to provide the highest level of service, expertise, and guidance to ensure that our clients have the protection they need to navigate life's uncertainties.
Our Services
At Cindy Bourland-Ernst Insurance Agency, we offer a wide range of insurance products and services to meet the diverse needs of our clients. Our product offerings include:
- Auto Insurance: We provide comprehensive auto insurance coverage to protect you and your vehicle from accidents, theft, and other unforeseen events.
- Business Insurance: We offer customized business insurance solutions to protect your business from risks such as liability, property damage, and employee injuries.
- Home & Property Insurance: We provide home and property insurance coverage to protect your most valuable assets from damage, theft, and other risks.
- Life Insurance: We offer a range of life insurance products to provide financial security for your loved ones in the event of your passing.
- Living Benefits: We provide living benefits insurance to help you cover expenses related to illness, injury, or disability.
- Vehicle Loans: We also offer vehicle loan options to help you finance your vehicle purchases.
Our Technology
In addition to our extensive product offerings, we also provide cutting-edge technology to make managing your insurance easier and more convenient. Our mobile app, powered by Desjardins Insurance, allows you to file a claim, manage your insurance, and access unique prevention tools like Radar and Ajusto. You can also access our app on Apple Watch for added convenience.
About Cindy Bourland-Ernst
Cindy Bourland-Ernst is an experienced insurance agent with over 30 years of experience. She founded Cindy Bourland-Ernst Insurance Agency with the goal of providing exceptional customer service and personalized attention to each client's unique needs. With her extensive knowledge and expertise, Cindy can help you find the right insurance products to meet your specific needs and goals.
Our Office
Our office is conveniently located at 5 Manitou Dr Unit 4, Kitchener, ON N2C 2J6, where Courtland Ave., Fairway Rd., and Manitou Dr. intersect. We are open Monday to Friday from 9:00am to 5:00pm, and weekends and evenings by appointment. We also offer services in English, French, and Italian to cater to our diverse client base.
Overall Experience
The reviews highlight a mix of positive and negative experiences with the insurance brokerage. While some customers have had amazing experiences with prompt, professional, and helpful service, others have experienced poor customer service, high rates, and unpleasant surprises with their policies.
Staff Performance
Positive Feedback
Some customers have raved about the exceptional service provided by specific staff members, including Charlie, Cindy, and Brittany King. They have been praised for their professionalism, promptness, and willingness to go above and beyond to meet customers' needs.
Negative Feedback
On the other hand, some customers have reported poor experiences with certain staff members, including a receptionist who seemed unsure about what she was doing and caused unnecessary hassle and expense.
Pricing and Policies
Concerns
Some customers have expressed disappointment and frustration with the brokerage's pricing policies, citing high rates and unexpected charges. One customer reported being charged an additional $350 after cancelling their policy, which they felt was unfair and should have been disclosed earlier.
Satisfaction
In contrast, some customers have reported being very satisfied with the rates and policies offered by the brokerage, with one customer thanking Cindy for always giving them the best deals.
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