Excellence happens on purpose.
At Tom's Heating Service, we pride ourselves on being the most client-focused and award-winning heating and cooling company in Waukesha County. With over six decades of experience, our team of dedicated professionals has built an exceptional reputation for providing expert heating and cooling repairs, duct cleaning, and Carrier replacement equipment to homeowners and businesses throughout the area.
Our Mission
Our mission statement, "Excellence happens on purpose, " fuels our success and drives us to provide outstanding workmanship, professional employees, and superior products to our customers. We believe in honesty, courtesy, and dependability, and everything we do is backed by these core values.
Our Services
We offer a wide range of services to meet all your heating, ventilation, air conditioning, and indoor air quality needs. Our services include:
- Repair and maintenance of all makes and models of heating and cooling equipment using factory-authorized parts
- Installation of Carrier products
- Air duct cleaning and sanitizing
- Indoor air quality products
- 24/7 emergency care
We also offer maintenance agreements and full-service HVAC solutions to ensure your systems are running efficiently and effectively.
Our Team
Our team is comprised of skilled technicians with years of experience and ties to the community. We take pride in our reputation for being the local company who cares, and we're committed to delivering exceptional service to our customers.
Our Guarantee
We're confident in the quality of our work and products, and we guarantee 100 percent satisfaction on every furnace or air conditioner installation. If you're dissatisfied with your Carrier equipment within one year of the install, we will repair, replace, or refund your money.
Tom's Heating Service is a highly rated HVAC company with excellent customer reviews. Most customers praise the company for its professional, friendly, and efficient service. Several reviewers mention the quality of work, competitive pricing, and quick response times.
Customer Satisfaction:
The company has received positive feedback for its new air conditioner and furnace installations, as well as its maintenance services. Clients appreciate the cleanliness and respect for their homes and pets during these services. The staff at Tom's Heating are described as professional, knowledgeable, and friendly, making customers feel comfortable and valued.
Notable Employees:
Some employees, such as Jake, Pete, and Justin, have been highlighted for their exceptional service and dedication to their work. These employees have been praised for their thorough inspections, quality work, and ability to provide helpful tips and advice to customers.
Minor Issues:
There have been a few minor issues reported, such as the lack of communication regarding scheduling for maintenance and installation services. However, these issues have been resolved quickly, and the company has demonstrated a commitment to customer satisfaction.
Overall, Tom's Heating Service is a reliable and trustworthy HVAC company with a strong focus on customer satisfaction and quality workmanship. The positive feedback from customers reflects the company's commitment to providing excellent service and ensuring customer satisfaction.
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