The Little Paint Store That CAN!
A Trusted Partner for Paint and Coatings in the Ottawa Valley
Nestled in the heart of Carleton Place and Smiths Falls, Valley Paint and Coatings has served the Ottawa Valley for over two decades. We are proudly an independent paint supplier, offering top-notch products, expert advice, and personalized service to homeowners, property managers, commercial painters, industrial fabricators, and builders.
Quality Products & Unparalleled Service
At Valley Paint and Coatings, we understand that every project is unique. Our dedicated staff will work hand-in-hand with you to choose the right paints, stains, and coatings for your specific needs. We proudly offer an extensive selection of quality products from renowned brands like Benjamin Moore, PPG, and Sherwin-Williams, alongside innovative solutions from up-and-coming manufacturers.
Solutions for Every Project
Whether you're painting your home, protecting your industrial equipment, or adding a touch of elegance to your furniture, we have the perfect products and resources for you. Our dedicated team can help you with:
- Commercial Coatings: High-performance epoxies and urethanes, DTMs, and production spray solutions to protect your business infrastructure.
- Residential Painting: Expertise in all aspects of home painting, from color consultation to application guidance.
- Protective Coatings: Protecting your decks, furniture, and other surfaces with durable coatings.
- Blind & Hardware Solutions: Compliment your new or existing paint job with high-quality blinds from Altex Design.
Unparalleled Expertise & Convenience
Beyond just selling paint, we pride ourselves on offering:
- Expert advice: Our knowledgeable staff can guide you through the selection process and application techniques.
- Drop-ship delivery: No need to worry about transporting bulky paint supplies yourself.
- Online store: Purchase premium epoxy, mica pigments, and other solutions directly from our online store.
Excellent Customer Service and Product Quality
The majority of the customers are extremely satisfied with the services provided by Valley Paints. The staff, including John, Sonia, and the owner, are highly praised for their knowledge, friendliness, and exceptional customer service. The store is described as a "local gem" with an "old school feel" that sets it apart from larger chain stores. The staff's ability to offer expert advice and help customers choose the right products is particularly appreciated.
Valley Paints' Expertise and Local Support
Many customers have been impressed by the staff's expertise in colour matching and finding the perfect shades for their projects. Valley Paints' commitment to supporting local businesses and providing top-quality products at fair prices has earned them a loyal customer base. Customers also appreciate the convenient delivery options and contactless pickup during the pandemic.
Poor Customer Service Experiences
However, not all customers have had a positive experience. Some have reported receiving poor customer service, including being ignored or dismissed by staff. One customer felt that the staff was unhelpful and rude, leading them to take their business elsewhere.
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