Bank on your terms, and empower your future
ATB is a leading financial institution committed to empowering Canadians to achieve their financial goals and navigate their financial lives with confidence. Founded on the principles of integrity, insights, and innovation, we offer a wide range of financial solutions and personalized guidance to meet your unique needs.
Personal Banking
- Everyday banking made effortless with innovative tools and personalized support.
- Comprehensive savings and chequing options to meet your unique needs.
- Seamless online banking and mobile app for convenient account management on the go.
Business Banking
- Secure and efficient business banking solutions to manage your finances effectively.
- Specialized financing options to support your growth and expansion.
- Dedicated team of experts to provide tailored guidance and solutions.
Investing & Wealth Management
- Customized investment solutions to achieve your financial goals.
- Access to experienced wealth advisors for personalized financial planning.
- Comprehensive wealth management solutions to secure your financial future.
Financial Services
- Comprehensive protection and peace of mind with a range of insurance plans.
- Flexible borrowing options to meet your various financial needs.
- Mortgage solutions to achieve homeownership or refinance your existing mortgage.
Beyond just financial solutions
At ATB, we believe in empowering our clients to take control of their financial future. We offer:
- Expert advice: Our team of specialists can provide personalized guidance and solutions to meet your individual needs.
- Digital solutions: Access your accounts and manage your finances easily through our secure online banking and mobile app.
- Comprehensive resources: Access our library of tools and educational materials to learn and grow financially.
Experience exceptional customer service
At ATB, we pride ourselves on providing exceptional customer service. Our dedicated team of Client Care specialists is always ready to assist you with personalized guidance and support.
Let's partner together to achieve your financial goals. Contact us today and discover the personalized solutions available at ATB.Customer Service Experiences
Negative Reviews
The majority of negative reviews focus on the poor customer service experienced by clients. Customers have reported being treated with a lack of care and disregard, particularly when it comes to loyal customers. The Windermere branch has been specifically called out for having incompetent staff and non-existent customer service. Clients have had to chase for service, even with significant account balances, and have experienced long wait times for simple tasks to be completed.
Positive Reviews
On the other hand, some customers have had positive experiences with ATB's customer service. One customer praised the helpfulness of Raj on the customer service line and appreciated the pleasant hold music. Another customer reported having a great experience working with the bank, finding the people they worked with to be professional and courteous.
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