Bringing You the Best Carpets in Stratford
At The Carpet Place, we take pride in being Stratford's trusted flooring professionals for over 20 years. Our commitment to providing top-notch services and products has earned us a reputation as the go-to destination for all flooring needs. Our team of experienced professionals is dedicated to delivering exceptional customer service, quality workmanship, and competitive prices.
Our Services
We offer a wide range of services to cater to all your flooring needs. From retail sales to installation, we provide expert advice and guidance to ensure that you make the right choice for your home or office. Our services include:
- Carpet installation
- Hardwood flooring installation
- Laminate flooring installation
- Ceramic tile installation
- Vinyl flooring installation
- Area rug sales and installation
- Shop-at-home service with free estimates and delivery
We also provide warranties on all flooring products we install, giving you peace of mind and protection for your investment.
Our Products
Our showroom features an extensive selection of flooring products from top brands, including Armstrong, DreamWeaver, Peerless, Shaw Floors, Tarkett, Mohawk, and many more. We offer a variety of flooring styles, including hardwood, laminate, tile, luxury vinyl, and carpets made from recycled plastic bottles. Our team of experts is happy to help you navigate our vast selection and find the perfect flooring solution for your needs and budget.
Why Choose Us
With over 20 years of experience in the flooring industry, we have earned a reputation for quality workmanship, prompt service, and competitive prices. Our team of experts is dedicated to providing exceptional customer service, ensuring that you have a positive experience from start to finish. We offer warranties on all flooring products we install, giving you confidence in your investment.
Our Commitment
At The Carpet Place, we are committed to providing the best possible service and products to our customers. We strive to build long-term relationships with our clients, and we are dedicated to helping you achieve your flooring goals.
Customer Service and Pricing Issues
The Carpet Place has received mixed reviews on their customer service and pricing. Dave Ellison had a negative experience, stating that he was ignored by staff for 10 minutes and then dismissed when asking about area rugs. He was disappointed by the lack of customer service skills and will not be returning for flooring. On the other hand, Jim Wilson, Very Wary, and Jocelyn Ehgoetz have had positive experiences with the staff, finding them helpful, professional, and knowledgeable about flooring options.
Product Quality and Reliability
James Rogers and Mike B. had issues with the reliability of the products and services provided by The Carpet Place. Rogers mentioned that the company does not uphold its warranties, and B. stated that they failed to show up for scheduled appointments twice. However, Andy Keenan, Susan Underwood, and Ryan Doan had positive experiences with the quality of the flooring and the professionalism of the installation services.
Overall Experience
Lindsay Morris highly recommends The Carpet Place for all flooring needs due to their exceptional customer service. Overall, the feedback suggests that the company's customer service and product reliability can be inconsistent, but many customers have had positive experiences with their flooring options and professional installation services.
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