Sleep better, live better
At Factory Mattress, we are committed to providing our customers with the highest quality mattresses and upholstery services at unbeatable prices. As a family-owned and operated business since 1986, we take pride in our reputation for exceptional service, quality products, and prices that can't be beat.
Our Story
Our story began over 36 years ago when Mario and Stella Rico decided to open their own mattress factory in the Durham region. With a passion for helping people get a good night's sleep, they set out to create a business that would provide top-quality mattresses and exceptional service to their customers. Over the years, we have grown to become the only factory direct business in the area, earning a reputation for trust, quality, and affordability.
Our Services
At Factory Mattress, we offer a wide range of services to meet your mattress and upholstery needs. Our team of experts is dedicated to helping you find the perfect mattress for your needs, whether it's a brand-name mattress or a custom-made one. We also specialize in furniture re-upholstery, including sofas, chairs, loveseats, dining and kitchen chairs, antiques, and more. Additionally, we offer financing options to fit every budget, so you can get the sleep you deserve without breaking the bank.
Why Choose Factory Mattress?
So, why should you choose Factory Mattress for your mattress and upholstery needs? For starters, we are a family-owned and operated business with a reputation for exceptional service and quality products. We also offer financing options to fit every budget, and our prices are unbeatable. But what really sets us apart is our commitment to helping our customers get a good night's sleep. We believe that a good night's sleep is essential to your health, well-being, and performance throughout the day, and we're dedicated to helping you achieve that.
Our Mission
Our mission is simple: to provide our customers with the highest quality mattresses and upholstery services at unbeatable prices, while building lasting relationships based on trust, quality, and exceptional service. We're committed to helping our customers get a good night's sleep, and we're dedicated to making sure you leave our store feeling satisfied and happy with your purchase.
Customer Satisfaction
Factory Mattress seems to be a popular choice among customers, with most reviewers giving the store high ratings. Many have praised the store's friendly and helpful staff, particularly Stella, who has been commended for her excellent service. Customers have also been impressed with the store's reasonably priced products, including mattresses, box springs, and frames.
Quality of Products
The quality of products at Factory Mattress has also been a major plus for customers. Many have commented on the excellent comfort and quality of the mattresses, with some even mentioning that they have had no issues with durability or performance.
Service Issues
However, not all reviews have been positive. One reviewer, Nadine Charlebois, had a disappointing experience with the store's upholstery services. She had dropped off an ottoman lid to be recovered, but was left waiting for an extended period and was eventually told that she had to come back with a "better attitude." The issue was not resolved to her satisfaction, and she ended up with a useless ottoman lid.
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