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At Rocky Cross Construction (Victoria) Ltd., we understand the devastating impact that disasters such as fires and floods can have on your home or business. That's why we're dedicated to providing comprehensive restoration services to help you recover from these unexpected events. With over 20 years of experience serving the Greater Victoria area, our team of certified and trained professionals has the expertise and resources to handle jobs of all sizes.
Our commitment to personalized service means that we take the time to understand your unique needs and concerns. We work closely with your insurance company to manage your building and contents claims, providing a wide range of restoration services to get your property back to its pre-loss condition. From water damage restoration and mold remediation to fire and smoke damage repairs, carpet and flooring repairs, and more, we have the capabilities to restore your home or business to its original state.
Our Expertise
Our staff are certified and trained in many fields of the restoration process, including water damage restoration, fire and smoke restoration, mold remediation, structural drying, carpet cleaning, upholstery and fabric cleaning, and asbestos abatement. We're also proficient with Xactimate computer software and WHMIS certified. Our state-of-the-art diagnostic technology and techniques ensure that we can deliver commercial and residential property recovery and restoration with precision and care.
Our Services
We offer a comprehensive range of services, including:
- 24/7 emergency response for water damage, fire damage, and flood restoration
- Insurance restoration services for building and contents claims
- Water damage restoration and mold remediation
- Fire and smoke damage repairs
- Carpet and flooring repairs
- Impact and vandalism repair
- Renovations and construction services
- Pack outs and inventory services
- Board ups and content cleaning
Review Summary
The reviewed company, Rocky Cross, has received a mixed bag of feedback from its customers. The majority of customers have had a positive experience with the company, praising their quick response to emergencies, high-quality work, and professional staff.
Emergency Response and Quality of Work
Many customers have commended Rocky Cross for their prompt response to their emergencies, including a flood in the upstairs bathroom, a leak in the basement, and a flooded basement. The company's crew was able to lift the carpet, get the fans going, and complete the repairs efficiently. Customers have also praised the quality of the work, mentioning that it was done perfectly to match the original condition, and that the cleaning crew went above and beyond to have their homes spotless.
Communication and Customer Service
Some customers have expressed frustration with the communication and customer service they received. One customer, Toni Kace, had a particularly negative experience, citing that the company never returned their phone calls and that the Property Manager was rude and unprofessional. However, another customer, Joyce Nelson, had an issue with a project manager who was unwilling to accommodate a small revision to the work, leading to a delay and a negative experience.
Professionalism and Responsiveness
On the other hand, many customers have praised the professionalism and responsiveness of the company's staff. Customers have mentioned that their project coordinators, such as Chris and Krystal, were excellent and available to answer their questions and concerns. The company's staff has also been commended for their attention to detail and their commitment to providing high-quality work.
Conclusion
In conclusion, Rocky Cross has received a mix of positive and negative feedback from its customers. While some customers have had excellent experiences with the company, citing their quick response to emergencies and high-quality work, others have expressed frustration with the communication and customer service they received. Overall, the company seems to excel in providing prompt and professional service, but may need to work on improving their communication and accommodating customer needs.
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