Business Details
14 Years
experience
Emergency
services
Your Trusted Bike Shop in Fernie for Sales, Service & Suspension Expertise
At Straight Line, we are Fernie's full-service, year-round bike shop dedicated to providing comprehensive sales, service, and suspension expertise. Our team of professional mechanics offers everything from basic repairs to custom builds and full suspension overhauls, ensuring your bike performs at its best. We stock premium brands including Santa Cruz, Giant, Transition, and Shimano, while also supporting custom dream bike projects. With in-house suspension servicing for Fox, Rockshox, and DVO components, we eliminate the need for remote service centers. Our commitment to the local community is reflected in our extensive inventory of parts, clothing, and accessories. Customer testimonials consistently highlight our rapid turnaround times, expert diagnostics, and exceptional service quality.We maintain transparent pricing across service packages ranging from safety checks to complete frame overhauls. Our facility accommodates e-bike servicing and specialized component repairs, with flexible booking options available online or by phone. As active participants in the mountain biking community, we support events like the Tour Divide and provide tailored solutions for both recreational and competitive riders. Our winter hours ensure year-round accessibility, with emergency repair capabilities demonstrated through numerous customer success stories.
Services
Bike Sales
Suspension Overhaul
Custom Builds
Parts Sales
Emergency Repairs
Details
- Year established: 2012
Highlights and features
- We offer full-service bike repair with certified mechanics
- Our inventory includes premium brands like Santa Cruz and Shimano
- We provide in-house suspension overhauls for Fox and Rockshox components
- Our technicians handle custom bike builds and complex diagnostics
- We maintain transparent pricing with multiple service package options
What people say
Expert mechanic
Saved my day
Awesome service
Quick turnaround
Knowledgeable staff
Services
Suspension Overhaul
Our comprehensive suspension overhaul restores mountain bike performance through complete disassembly, cleaning, and component replacement. Using genuine Fox, Rockshox, and DVO parts, we ensure optimal function for forks and shocks. The process includes vacuum bleeding, dyno-testing, and nitrogen charging to manufacturer specifications.
Custom Bike Builds
We specialize in creating custom bicycles tailored to individual rider specifications. From frame selection to component matching, our experts guide customers through building dream bikes using premium parts from Santa Cruz, Giant, and Transition.
Emergency Repairs
Our rapid response repair service addresses trailside emergencies and last-minute failures. Mechanics prioritize urgent cases with same-day turnaround for critical issues like broken levers, damaged frames, and component failures.
Tune-Up Packages
We offer tiered maintenance packages from basic safety checks to annual overhauls. Each service includes component inspection, adjustment, and replacement of worn parts to maintain peak performance and safety standards.
E-Bike Servicing
Specialized e-bike maintenance covers motor diagnostics, battery care, and electronic component servicing. Our technicians handle specialized requirements for systems from major manufacturers with appropriate diagnostic tools.
Questions
What are your winter store hours?
We're open Monday to Sunday from 10:00 AM to 6:00 PM, with Sunday hours reduced to 12:00 PM to 5:00 PM during winter.
Do you service all bike brands?
We service all major brands including Santa Cruz, Giant, Transition, and Norco, with specialized expertise in suspension components from Fox and Rockshox.
Can you perform emergency repairs?
Yes, we prioritize urgent repairs with same-day service for trailside emergencies and critical mechanical failures affecting ride safety.
What payment methods do you accept?
We accept major credit cards, debit payments, and cash for all products and services at our Fernie location.
Do you offer online booking?
Yes, our website provides convenient online scheduling for all service packages, with options to discuss requirements directly with service staff.
What brands do you stock?
We carry bicycles from Santa Cruz, Giant, Transition, Forbidden, Norco, and We Are One, along with parts from Shimano, SRAM, and Maxxis.