Business Details
Your Trusted Neighbourhood Credit Union
Your Neighbourhood Credit Union (YNCU) is a member-owned financial institution dedicated to prioritizing the needs of its community over profit-driven motives. With a history rooted in mergers dating back to the 1940s, we have evolved into a cooperative financial partner that emphasizes transparency, personalized solutions, and local growth. Our mission centers on building sustainable relationships through financial expertise, diversity, and environmental responsibility. We operate under guiding principles that ensure financial strength, exceptional service, and a commitment to community development.Our team of experienced professionals delivers tailored banking, investment, and wealth management services, reflecting our deep understanding of the communities we serve. As a Certified B Corp and Living Wage Employer, we uphold ethical standards and prioritize member satisfaction, ensuring our practices align with the values of inclusivity, innovation, and trustworthiness.
Services
Chequing Accounts
Savings Accounts
Mortgages
Personal Loans
Investment Services
Credit Cards
Wealth Management
Student Banking
Business Banking
Travel Insurance
Highlights and features
- We are a certified B Corp committed to social and environmental responsibility.
- Our member-centric approach prioritizes personalized financial solutions over corporate interests.
- We offer competitive rates and fee-free promotions for chequing, savings, and mortgages.
- Our team includes award-winning financial advisors and certified professionals.
- We reinvest profits into local communities and prioritize financial literacy initiatives.
Associations and certifications
- B Corp
- Certified Living Wage Employer
- 2024 Canada's Healthy Workplace Month Great Employer
Services
Chequing Accounts
YNCU offers a range of chequing accounts, including fee-free options like the Simply Starter Chequing Account. These accounts provide unlimited e-transfers, debit card protection, and tailored features for students, youth, and everyday banking needs. Designed for simplicity, they ensure transparency with no hidden fees while supporting daily financial transactions.
Mortgage Solutions
Our mortgage programs include fixed and variable-rate options, construction financing, and purchase plus improvement plans. We cater to first-time buyers, newcomers, and those seeking refinancing, with competitive rates and personalized guidance. Our advisors help members navigate homeownership while offering fee-free chequing accounts with qualifying mortgages.
Investment Services
YNCU Wealth provides investment planning, RRSPs, RESPs, and mutual funds through certified advisors. We focus on long-term financial goals, offering tailored strategies for retirement, education savings, and wealth accumulation. Our services combine local expertise with national resources to optimize member portfolios.
Personal Loans
We offer secured and unsecured personal loans with flexible terms and competitive rates. These loans support debt consolidation, major purchases, or unexpected expenses. Optional insurance coverage protects payments in case of life events, ensuring financial stability during transitions.
Newcomer Banking
The Home Suite Home Newcomer Bundle includes one year of free banking, emergency savings incentives, and specialized mortgages for recent immigrants. Multilingual support and financial literacy resources help newcomers navigate Canadian banking systems and build financial security.
People
Lisa Colangelo
Chief Executive Officer
Lisa Colangelo brings over 20 years of executive leadership in financial services, including roles at TD Bank and Western Financial Group. She holds an MBA from Dalhousie University and focuses on strategic growth, customer experience, and community-driven banking.
Aimee Wagner
Chief Retail Excellence Officer
Aimee Wagner has over 20 years in financial services, leading retail operations and member experience initiatives. Her expertise in branch banking and empathetic leadership ensures consistent, supportive service delivery across YNCU's network.
Lara Stilin
Chief Financial Officer
Lara Stilin, a CPA, CA, oversees YNCU's financial and accounting operations. With experience at Ontario Lottery and Gaming Corporation, she brings strategic fiscal management expertise to ensure long-term financial stability and growth.
Jane Walker
Chief People & Culture Officer
Jane Walker specializes in human resources and organizational development, with a focus on creating inclusive workplaces. Her background in financial services HR strengthens YNCU's commitment to employee engagement and cultural excellence.
Russ Voutour
Chief Information Officer
Russ Voutour leads YNCU's technology strategy, leveraging 15 years of fintech experience. He champions innovation and digital transformation while advocating for diversity and inclusion in tech leadership.
Questions
What services does Your Neighbourhood Credit Union offer?
We provide chequing and savings accounts, mortgages, personal and business loans, investment products, credit cards, wealth management, and specialized services like student and newcomer banking packages.
Are there fee-free banking options available?
Yes, our Simply Starter Chequing Account offers unlimited free transactions, and we provide fee waivers for new members under our Home Suite Home Newcomer Bundle.
How can I access emergency funds or travel insurance?
YNCU offers CUMIS Travel Insurance and emergency assistance through Mastercard Global Service for cardholders needing urgent financial support abroad.
What mortgage programs are available for first-time homebuyers?
We offer fixed and variable-rate mortgages, purchase plus improvement options, and specialized programs for newcomers with down payment assistance and flexible terms.
Does YNCU support financial education for members?
Yes, our YNCUniversity platform provides free financial literacy resources, including guides on fraud prevention, retirement planning, and responsible investing.
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