Experience the Power of Fire with Diamond Fireplace & Stone
At Diamond Fireplace & Stone, we're proud to have been serving the Calgary and surrounding area for over 40 years. Since 1983, we've been dedicated to providing high-quality fireplace products and exceptional service to our customers. Our commitment to understanding the changes in the local market has allowed us to remain a trusted provider of quality fireplace products and expert installations.
Our Story
Our journey began in 1983, and since then, we've grown to become one of the largest and most comprehensive fireplace stores in Calgary. Our 5000+ sqft showroom is a testament to our dedication to providing a wide range of products and services to our customers. From gas, wood, and electric fireplaces to stoves, inserts, and outdoor living solutions, we've got everything you need to create a warm and inviting space.
Our Services
At Diamond Fireplace & Stone, we're more than just a store. We offer a comprehensive range of services to ensure that our customers have a seamless experience from start to finish. Our expert technicians are trained to install, service, and maintain your fireplace or stove, ensuring that it runs efficiently and safely. We also provide interior and exterior stone supply and installation, as well as BBQ and outdoor products.
Why Choose Us?
So, why choose Diamond Fireplace & Stone? The answer is simple. We're committed to providing exceptional customer service, competitive pricing, and quality products that meet the highest standards. Our knowledgeable and friendly staff are always happy to help you make an informed decision, and our comprehensive showroom is designed to give you a comfortable and informative shopping experience.
Our Mission
Our mission is to provide our customers with the best possible experience, from the moment they walk into our showroom to the installation and maintenance of their fireplace or stove. We're dedicated to building long-lasting relationships with our customers and providing them with the highest level of service and expertise.
Exceptional Customer Service
The reviews for Diamond Fireplace & Stone demonstrate a consistently high level of customer satisfaction. Many reviewers praised the knowledgeable and friendly staff, particularly Frank, Shawn, and Aaron, who went above and beyond to provide excellent service. Several reviewers mentioned the ease of doing business with the company, from showroom visits to service calls. The company's honesty and transparency were also highlighted, with one reviewer noting that Shawn's honesty stood out in a market filled with false promises.
Installation and Service
The reviews also highlight the company's expertise in installation and service. Several reviewers praised the quality of the work, with one reviewer noting that their fireplace now looks "absolutely amazing." The company's service technicians, including Bob and Aaron, were praised for their professionalism and ability to resolve issues efficiently.
One Negative Experience
Unfortunately, one reviewer had a negative experience with the company. Tammy Nishimura's review expressed disappointment with the service provided, citing a lack of helpfulness and inadequate communication. The reviewer felt that the $131.25 fee for a 10-minute visit was not money well spent.
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