Where Warm Traditions Begin!
At Heritage Hearth Products Ltd, we take pride in being a premium provider of high-quality hearth products in Halifax. Established in 1999, our mission is to exceed our customers' expectations by offering top-notch products from respected manufacturers, backed by exceptional customer service and expert installation.
Our Commitment
We are committed to providing our customers with the best possible experience, from the moment they step into our showroom to the completion of the installation and beyond. Our sales, installation, and service staff are all W.E.T.T. certified and gas certified, with over 20 years of experience each. We continually update our skills through manufacturer's training to stay ahead of the rapidly changing regulations and technology.
Our Products
We offer a wide range of heating products from trusted manufacturers, including wood burning, gas, and electric fireplaces, stoves, and inserts. Our selection includes products from top brands such as Regency, Jotul, Morso, and Blaze King. We also provide outdoor fireplaces and barbecues for those who want to extend their living space beyond the indoors. Additionally, we offer custom glass doors in various styles, finishes, and designs to complement your home's unique aesthetic.
Our Services
Our team of experts is dedicated to helping you find the perfect hearth product to suit your needs and budget. We provide expert installation, maintenance, and repair services to ensure that your product operates safely and efficiently. Our showroom is designed to provide a comfortable and informative experience, allowing you to explore our products and get a feel for the perfect fit for your home.
Why Choose Us
At Heritage Hearth Products Ltd, we stand out from the competition due to our unwavering commitment to quality, customer service, and expertise. We take pride in being a Proudly Canadian icon, supporting local businesses and communities. Our products are carefully selected from top manufacturers to ensure that you receive the best possible solution for your heating needs.
Customer Service Experiences
Positive Experiences
Heritage Hearth has received praises for their excellent customer service, with staff being friendly, knowledgeable, and helpful. Some customers have mentioned that the team went above and beyond to provide great service, including educating them about their products and providing prompt installation.
Negative Experiences
On the other hand, some customers have expressed frustration with the company's customer service, citing poor communication, lack of follow-up, and unfulfilled promises. Some have reported difficulty in getting service calls scheduled, and others have experienced long wait times for parts and repairs.
Product Quality and Installation
Positive Comments
Customers have reported satisfaction with the quality of Heritage Hearth's products, including wood stoves and gas fireplaces. The installation process has been described as professional, courteous, and efficient, with some customers noting that the team took care to protect their homes and left the area clean and tidy.
Negative Comments
There have been some issues reported with product quality, including a gas fireplace that was not functioning properly after six years, and difficulty in getting repairs and parts.
Showroom Experience
Positive Comments
The showroom experience has been described as positive, with customers reporting that the staff are knowledgeable and helpful in explaining the options and features of the products.
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