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At Excel Insurance Group, we're committed to providing relatable advice and delivering ongoing solutions surrounding risk management. As a group of independently owned and operated Canadian insurance brokerages, we've selectively chosen insurance brokers who share our vision, core values, and industry-specific competencies.
Our History & Vision
Our network has grown to include over 13 partner offices across Alberta and British Columbia, each dedicated to providing tailored insurance solutions to our clients. We believe in the importance of maintaining local, personalized service while leveraging the strength of our global network. By combining our expertise with the reach of Assurex Global, we're able to provide unparalleled risk management solutions to our clients.
High Standards
We hold ourselves to the highest standards, ensuring that our clients receive exceptional service, expert advice, and tailored solutions that meet their unique needs. Our commitment to integrity, character, and doing the right thing drives everything we do. We believe that our clients deserve nothing but the best, and we're dedicated to delivering that every time.
Our Values
Our values are at the heart of everything we do. We believe in maintaining a culture of integrity, respect, and professionalism, both within our organization and in our interactions with clients. We're committed to building long-term relationships, fostering trust, and delivering on our promises.
Benefits to Clients
By partnering with Excel Insurance Group, our clients gain access to a team of specialized industry experts, a global network of independent insurance brokers, and a commitment to delivering customized risk management solutions. We take the time to understand our clients' unique needs, and we work tirelessly to ensure that they receive the best possible service.
Assurex Global Partner
As a full partner in Assurex Global, we're part of the largest network of independently owned insurance brokerages in the world. This partnership enables us to leverage the strength of our global network, while maintaining the local, personalized service that our clients expect.
Overall Experience with Excel Insurance and Risk Management
Positive Feedback
The friendly and prompt staff at Excel Insurance and Risk Management have impressed several clients with their thorough work, ability to address questions and concerns, and commitment to finding the best insurance solutions for their clients' needs.
Negative Feedback
Some clients have reported negative experiences with Excel Insurance and Risk Management, including rude and unprofessional service, disorganization, and billing errors.
Specific Issues and Concerns
Several clients have reported specific issues with the company, including:
- Rude Service: One client reported being declined for a quote without even being asked for their name, and another client described the company as the "most disorganized" they had ever dealt with.
- Billing Errors: One client reported being charged monthly fees long after they had cancelled their insurance policy.
- Disorganization: A client described the company as "probably the single most disorganized company on the face of the planet."
Praise for Specific Staff Members
Several clients have praised specific staff members at Excel Insurance and Risk Management, including Dallas Ungurian and Gavin, who were described as knowledgeable, friendly, and committed to finding the best insurance solutions for their clients' needs.
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