Experience the Best of Hay River at the Ptarmigan Inn
At the Ptarmigan Inn, we're dedicated to providing our guests with an exceptional stay in Hay River, NT. Our full-service hotel offers a range of amenities and services designed to make your experience with us unforgettable. From our award-winning customer service to our delicious dining options, we're committed to ensuring that every moment of your stay is nothing short of exceptional.
Our History
Built in 1967 and acquired by the Rowes group of companies in 2005, the Ptarmigan Inn has undergone several renovations, including the most recent upgrade in 2015 with the completion of the Doghouse Pub. Our team is dedicated to continuing to improve the facility and shares this commitment with its staff and management team.
Amenities and Services
Our hotel features a range of amenities and services designed to make your stay with us comfortable and convenient. From our fully equipped fitness center to our on-site restaurant, Keys Dining Room, and casual pub, The Doghouse Pub, we've got everything you need to relax and unwind. Our meeting rooms are perfect for events and conferences, and our experienced staff is always happy to help with any arrangements. We're also proud to offer a loyalty program, which allows you to earn points for every dollar you spend with us.
Accommodation
Our spacious and comfortable rooms are designed to provide the perfect place to rest and recharge. With amenities like a fitness center, on-site dining, and meeting rooms, we've got everything you need to make your stay with us a memorable one.
Dining
Our on-site restaurant, Keys Dining Room, offers a range of delicious menu options designed to satisfy any appetite. From hearty breakfasts to satisfying dinners, our chefs use only the freshest ingredients to create meals that are sure to impress. We're also proud to offer a loyalty program, which allows you to earn points for every dollar you spend with us.
Event Venue
The Ptarmigan Inn is the perfect venue for any event or conference. Our meeting rooms are fully equipped and our experienced staff is always happy to help with any arrangements. From weddings to business conferences, we've got everything you need to make your event a success.
Awards and Recognition
We're proud to have received several awards and recognitions for our exceptional customer service, including the 2016 NWT Service Excellence Award and the 2014 Chamber of Commerce Customer Service Excellence Award.
Hotel Experience
Mixed Feelings
Reviews highlight both positive and negative aspects of staying at the Ptarmigan Inn. On the positive side, guests appreciate the hotel's location, modern decor, and convenient amenities such as snacks, beer, and wine at the front desk. The proximity to the gondola, lifts, and the Village is also a major advantage.
Cleanliness and Maintenance Issues
However, some guests have reported cleanliness and maintenance issues, including dirty shower curtains, broken fridge doors, and worn-out mattresses. These problems detract from the overall comfort and value of the stay.
Staff and Management
Guests have had varying experiences with the hotel staff, ranging from friendly and accommodating to rude and condescending. The general manager's discriminatory behavior towards a service dog and its owner is a particular concern.
Pet-Friendliness
The hotel's pet policy is unclear, and some guests have been charged unexpected fees. This has led to disappointment and frustration among pet owners.
Amenities and Value
Guests generally appreciate the hotel's amenities, including the TV screen and Ptom's restaurant. However, some guests feel that the prices are too high, and the value is not justified by the quality of the stay.
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