Transforming your home, one window at a time.
At Arlene's, we pride ourselves on being the ultimate destination for all your home decorating needs in Metro Vancouver and Fraser Valley. With over 35 years of experience in the industry, our team of experts is dedicated to providing top-notch services and products to transform your living space into a haven of comfort and style.
Our Story
Locally owned and operated since 1983, Arlene's Division of Westport Manufacturing has been the go-to destination for homeowners and professional decorators alike. We take pride in our commitment to quality, customer satisfaction, and attention to detail. Our team of experienced decorators and skilled craftsmen work closely with you to understand your unique needs and preferences, ensuring that every window treatment, piece of furniture, and decorative element is tailored to perfection.
Our Services
At Arlene's, we offer a wide range of services designed to help you achieve your home decorating goals. From custom blinds and drapes to bedding and furniture, our team of experts will guide you through every step of the process, from consultation to installation. We provide:
- Custom drapery design and fabrication
- Hunter Douglas blinds and motorization solutions
- Window film and tinting services
- Reupholstery and refinishing services
- Custom bedding and headboard design
- Furniture design and manufacturing
- Project management and installation services
Why Choose Arlene's?
With Arlene's, you can trust that you're in good hands. Our team of experts has years of experience in the industry, and we're dedicated to providing exceptional customer service, quality products, and attention to detail. We offer:
- In-home consultations and personalized service
- Expert advice and guidance throughout the design and installation process
- High-quality materials and craftsmanship
- Competitive pricing and flexible financing options
- Convenient showrooms and flexible scheduling
Our Commitment
At Arlene's, we're committed to helping you create a living space that reflects your unique style and personality. We believe that every home should be a haven of comfort, beauty, and functionality, and we're dedicated to helping you achieve that vision.
Disappointing Experiences with Arlene's Interiors
The reviews of Arlene's Interiors left a lot to be desired, with many customers expressing disappointment and frustration with their experiences. Despite the initial positive review from Kathy J., many customers reported poor customer service, misrepresentation of products and services, and unacceptable installation practices.
Design Consultant Issues
Mary, the design consultant, was praised by Kathy J. for her expertise and helpfulness. However, many other customers reported being poorly treated and having their needs ignored by design consultants. For example, Ashley D. and Lynne S. both experienced condescending and disdainful service, while Adrianna W. reported poor communication and mismeasures.
Installation Issues
Problems with installation were a common theme among reviewers. Lynne S. reported windows that didn't fit, and holes drilled in her window frames and ceiling. Adrianna W. had to redo two windows due to improper measurement, and then had them reinstalled incorrectly.
Communication Breakdowns
Lack of communication and clarity were also major issues. Dan B. reported being told his credit card would not be charged until a service call was dispatched, only to find out it was charged immediately. Coleen A. was misinformed about installation timelines and was not kept up to date on her order status.
Worst Retail Experience
Lynne S. reported experiencing the worst retail experience ever, losing a significant amount of money due to poor installation and no refund. Adrianna W. also reported poor customer service and unprofessional behavior from the company.
Loss of Loyalty
As Joanne M. pointed out, the new owners of Arlene's Interiors have changed the business, leading to a decline in customer loyalty. Many reviewers reported returning to the store out of loyalty to the original location, only to be disappointed with the new service and products.
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