Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Experts in Eastern Ontario
ATEL Air has been serving Eastern Ontario for over 75 years as a trusted provider of heating, ventilation, and air conditioning solutions. Founded in 1949, our company combines decades of experience with a commitment to quality service and customer satisfaction. Our team of fully licensed and certified technicians specializes in furnace repair and installation, heat pump systems, geothermal solutions, and electrical services for residential and commercial clients. We prioritize prompt, reliable service with a 2-hour arrival window, upfront pricing, and a 100% satisfaction guarantee.Backed by partnerships with leading manufacturers like Trane and RunTru, we offer energy-efficient systems that reduce costs and environmental impact. Our dedication to excellence is reflected in our 4.9-star rating from over 500 reviews, highlighting our professionalism, clean workspaces, and expertise in resolving complex HVAC issues. With service areas spanning Kemptville, Brockville, Cornwall, and beyond, we remain a Canadian-owned business committed to supporting local communities while delivering innovative home comfort solutions.
Services
Furnace Repair
Heat Pump Installation
Geothermal Systems
AC Repair
Electrical Services
Commercial HVAC
Water Heater Installation
HVAC Maintenance
Emergency Repairs
Indoor Air Quality
Details
- Year established: 1949
Highlights and features
- 75+ Years in Business with Proven Expertise
- Fast Response Time with 2-Hour Arrival Window
- Up Front Pricing with No Surprise Fees
- Whisper Quiet Guarantee for Noise-Free Systems
- 100% Satisfaction Guarantee on All Services
Associations and certifications
- Trane Comfort Specialist
What people say
Fast, reliable service
Professional technicians
Clean workspaces
No surprise fees
Energy savings
Services
Furnace Repair
Our furnace repair specialists address all heating system issues, from pilot light failures to thermostat malfunctions. With 75 years of experience, we guarantee same-day repairs for most emergencies. Technicians use advanced diagnostic tools to identify problems quickly, ensuring minimal disruption to your home comfort. All repairs include a 2-year parts warranty for added peace of mind.
Heat Pump Installation
We install energy-efficient heat pump systems that provide both heating and cooling solutions. Our certified technicians specialize in cold-climate models that operate effectively at -25C. Every installation includes a comprehensive efficiency assessment and customized system design to match your home's specific requirements.
Geothermal Systems
Our geothermal solutions harness the earth's stable temperatures for year-round comfort. With over 600 installations since 1984, we offer closed-loop and well-water systems tailored to your property's characteristics. These systems reduce energy costs by up to 70% while maintaining consistent indoor temperatures.
HVAC Maintenance
Our 25-point maintenance program extends equipment lifespan and prevents unexpected breakdowns. Each visit includes thorough component inspection, efficiency optimization, and detailed homeowner reporting. Regular maintenance also helps maintain manufacturer warranties and improves system energy efficiency.
Emergency Repairs
We provide 24/7 emergency HVAC repair services for critical system failures. Our rapid response team guarantees arrival within 2 hours of scheduling, with equipped service vehicles carrying common replacement parts for immediate fixes.
People
Jimmie Thom
President
Third-generation HVAC leader with lifelong industry experience, continuing the family legacy started in 1949. Oversees strategic direction while maintaining hands-on involvement in customer service standards.
Greg Millard
Service Manager
Experienced HVAC professional managing service operations, ensuring technical excellence and customer satisfaction across all installations and repair services.
Jackson Thom
Comfort Advisor
Third-generation team member specializing in HVAC system consultations, combining technical knowledge with personalized customer service to find optimal home comfort solutions.
Shawn Lapier
HVAC/R Technician
Certified technician with 30+ years' experience handling complex HVAC/R systems, including specialized training on leading brands like Carrier and Mitsubishi.
Dwayne Fawcett
Comfort Consultant
HVAC expert with 33 years' installation experience, providing tailored system recommendations based on extensive field knowledge and customer needs assessment.
Questions
Do you offer financing options for HVAC upgrades?
Yes, we provide flexible financing plans with competitive rates for furnace and heat pump installations.
Are there rebates available for energy-efficient systems?
Yes, government and utility rebates up to $12,000 are available for qualifying heat pumps and HVAC equipment.
What areas do you service?
We serve most of Eastern Ontario, including Kemptville, Brockville, Cornwall, and surrounding communities.
Do you repair all HVAC brands?
Yes, we service all major brands including Trane, Carrier, Lennox, and Mitsubishi systems.
What maintenance plans are available?
We offer annual tune-ups with priority service and discounted rates for ongoing system protection.
Can geothermal systems reduce energy costs?
Yes, geothermal systems can lower heating and cooling costs by up to 70% through efficient ground-source technology.
