Business Details
32 Years
experience
Emergency
services
Your Trusted Toronto Taxi Service
Scarborough City Cab has been a trusted provider of wheelchair-accessible transportation in Toronto since 1994. Our team of professionally trained operators brings decades of combined experience in serving seniors and individuals with special needs, ensuring safe and reliable transportation. With over 2.3 million annual revenue kilometers and a fleet of ramp-equipped minivans, we specialize in door-to-door paratransit services for municipalities and organizations across the Greater Toronto Area. Our commitment to excellence is demonstrated through our 90%+ customer satisfaction rating, 24/7 dispatch capabilities, and rigorous driver training programs certified by the City of Toronto. We maintain a fleet of modern, well-maintained vehicles including hybrid sedans and accessible vans that meet MTO safety standards.As a long-standing TTC Wheel-Trans contractor since 1995, we combine operational expertise with compassionate service delivery. Our comprehensive approach includes real-time trip monitoring, detailed monthly reporting, and a dedicated customer service team to address any concerns promptly. We continually invest in vehicle maintenance programs and driver development to ensure the highest quality transportation solutions. Our corporate accounts offer convenient monthly billing options for businesses and institutions. Through our focus on safety, reliability, and accessibility, we help individuals lead more independent lifestyles while providing cost-effective transportation solutions to our municipal partners.
Services
Wheelchair Accessible Taxi
Airport Transfers
Corporate Accounts
Paratransit Service
On-demand Rides
Monthly Billing
24/7 Dispatch
Driver Training
Vehicle Maintenance
Customer Support
Details
- Year established: 1994
Highlights and features
- We have over 30 years of experience providing accessible transportation in Toronto
- Our drivers complete annual refresher courses and specialized accessibility training
- We maintain a 90%+ customer satisfaction rating through consistent service quality
- Our fleet includes 70% wheelchair-accessible vehicles meeting MTO standards
- We offer 24/7 dispatch and real-time service monitoring for complete reliability
Associations and certifications
- City of Toronto
- TTC Wheel-Trans
What people say
Polite drivers
On-time service
Helpful assistance
Clean vehicles
Compassionate care
Services
Wheelchair Accessible Taxi
Our wheelchair-accessible taxi service provides door-to-door transportation using ramp-equipped minivans. Certified drivers assist with mobility aids and ensure safe transport to medical appointments, airports, and daily destinations. Vehicles meet MTO safety standards and feature securement systems for manual and electric wheelchairs.
Paratransit Service
We provide comprehensive paratransit services for municipalities, including route planning and 24/7 dispatch support. Our trained operators deliver door-to-door service for vulnerable citizens, with real-time monitoring and detailed reporting. This includes both scheduled and on-demand transportation options across the GTA.
Corporate Accounts
Our corporate account program offers businesses monthly billing for employee transportation needs. Includes dedicated booking lines, charge slips with account numbers, and comprehensive monthly invoices with supporting receipts. Ideal for organizations requiring regular transportation services for staff or clients.
Driver Training
We offer City of Toronto-certified accessible vehicle training programs for drivers. Annual refresher courses maintain skills in mobility-aid securement and customer service. Training includes both classroom instruction and practical experience with route supervisors and dispatchers to ensure complete proficiency.
24/7 Dispatch
Our dispatch team operates 24 hours a day, seven days a week to handle bookings and service issues. Real-time monitoring tracks trip status, cancellations, and delays while maintaining communication with drivers. Emergency assistance available for urgent transportation needs at any time.
Questions
Are your drivers properly trained?
All drivers hold Vehicle for Hire licenses and complete annual refresher courses. They receive specialized training in accessibility and mobility-aid securement procedures.
What kind of vehicles do you operate?
Our fleet includes hybrid sedans and 70% wheelchair-accessible minivans with side-loading ramps, all maintained to MTO safety standards.
Do you accept advance reservations?
Yes, book rides up to two weeks in advance through our website or by phone for guaranteed service.
Are your vehicles insured?
All vehicles carry comprehensive commercial auto insurance coverage for passenger safety and protection.
Do you offer corporate account options?
Yes, we provide corporate accounts with monthly billing, dedicated booking lines, and charge slip systems for business transportation needs.
