Exceeding Expectations, One Customer at a Time
Direct Heat and J & J Cleaning Services have been providing heating and air services in the Fraser Valley for over 46 years, and we still want to earn your business. Our loyal customers love our personalized treatment and call on us each time a new issue arises. Most importantly, we pride ourselves on treating our customers like family.
Our Services
After more than 4 decades of furnace, ventilation and air conditioning installation, repair and maintenance, and chimney cleaning services in the Fraser Valley community, we're confident that we can cater to your home or business' HVAC and large-scale service needs. We get the job done, and we don't just meet expectations; we exceed them. Our customers keep coming back because we're dependable, knowledgeable and pleasant to work with. We feel we can conquer almost any feat in this industry.
In keeping with this mission, we offer a wide variety of services. No job is too big or too small, and we give the same meticulous attention to detail to every project. Our services include installation, repair, and maintenance of furnaces, ventilation systems, air conditioning systems, and chimney cleaning services. We also offer maintenance agreements to our customers, which provide potential problems are diagnosed before they occur, priority service over non-agreement customers, 10% on all other services and 5% on purchase of equipment and installation.
Maintenance Agreements
Maintaining your system is vital to its longevity and often necessary to maintain your system's factory warranty. When you own one of our Maintenance Agreements, we could send a service technician to your home up to twice a year. Once in the Spring or early Summer to check your cooling equipment, and once in the Fall or early Winter to check your heating equipment. *This timeline will vary depending on equipment requiring servicing.
Why Choose Us
We pride ourselves on treating our customers like family, and we're confident that we can cater to your home or business' HVAC and large-scale service needs. We get the job done, and we don't just meet expectations; we exceed them. Our customers keep coming back because we're dependable, knowledgeable and pleasant to work with.
Exceptional Customer Service
The reviewers praised the exceptional customer service provided by Direct Heat. They mentioned that the company is extremely professional, honest, and knowledgeable in their field. The technicians, such as Albert, Travis, and Brayden, were commended for their excellent work, pleasant demeanor, and ability to troubleshoot and fix issues efficiently.
Prompt and Reliable Service
Direct Heat was also commended for their prompt and reliable service. Reviewers mentioned that the company responded quickly to their emergency calls, and technicians arrived on time to diagnose and fix issues. The company's online appointment system and communication were also praised for keeping customers informed throughout the process.
High-Quality Work and Attention to Detail
The reviewers were impressed with the high-quality work performed by Direct Heat's technicians. They mentioned that the company's attention to detail and ability to troubleshoot and fix complex issues were exceptional. The installation of new furnaces, hot water tanks, and HVAC systems were also praised for being done efficiently and to code.
Warranty and Issue Resolution
Direct Heat was commended for their excellent warranty and issue resolution process. Reviewers mentioned that the company went above and beyond to resolve warranty issues and ensure that customers were satisfied with the service provided.
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