Together, Protecting what you love.
Our Story
At Waypoint Insurance, we believe in protecting what you love. For over 150 years, we have been dedicated to providing comprehensive risk advice and tailored solutions for our clients' business, auto, and personal insurance needs. Our team of experts is committed to community involvement, having donated over a million dollars to more than 250 community initiatives in the last ten years.
Our Mission
Our mission is to provide complete coverage customized for your lifestyle. We understand that getting the right insurance can be confusing and frustrating, which is why we take the time to understand your unique needs and provide personalized solutions. Whether you're a small business owner, entrepreneur, or individual, we have you covered.
Our Services
We offer a wide range of insurance services, including business insurance, auto insurance, home insurance, and personal insurance. Our business insurance services cater to small businesses, entrepreneurs, commercial marine and charters, strata insurance, mining insurance, and more. Our auto insurance services include ICBC Autoplan, private auto, fleet vehicle insurance, motorcycle insurance, and vehicle replacement insurance. Our home insurance services cover home owners, condo insurance, tenant insurance, landlord insurance, luxury home insurance, and seasonal insurance. Our personal insurance services include travel insurance, life insurance, pet insurance, boat insurance, and more.
Community Involvement
At Waypoint Insurance, we are proud to be involved in our community. We believe in giving back and making a difference in the lives of those around us. In 2019, we became a proud partner of the Navacord Group, Canada's third largest commercial insurance brokerage, which has enabled us to leverage national strength in the Canadian marketplace to consistently cater to the diverse needs of our clients.
Why Choose Us
So why choose Waypoint Insurance? We have over 30 locations across Vancouver Island and the Lower Mainland, making it easy to find a location near you. Our team of experts is dedicated to providing exceptional customer service and tailored solutions to meet your unique needs. We believe in building long-term relationships with our clients, and we are committed to helping you feel confident and protected every step of the way.
Exceptional Customer Service
Many reviewers have had positive experiences with Waypoint Insurance, praising the exceptional customer service provided by staff members. Reviewers have commended staff for being helpful, professional, knowledgeable, and courteous throughout the process. Specific mentions include Shenalyn, Shae Weyler, Britney, Amy Wasson, Amandeep, Daljinder, and Tracy Hale, all of whom have received high praise for their assistance.
Efficient and Convenient Service
Reviewers have also appreciated the efficient and convenient nature of Waypoint Insurance. Many have noted that they were able to get their insurance renewed quickly and without long wait times. Some have even mentioned that they were able to get their business done virtually, which was a convenient option.
Complaints
However, one reviewer had a negative experience with Waypoint Insurance. Dustin Woo stated that the company did not return emails and phone calls and that their website only allowed for 4-5 star reviews, making it seem fraudulent. They also reported difficulty in getting renewal documents and were charged a 2.5-month cancellation fee when they switched to another insurance company.
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