Experience the Heartland Difference: where passion meets excellence
At Heartland Marine & Motorsports, we pride ourselves on being a one-stop-shop for all your powersports and marine needs. As a family-owned and operated business, we understand the importance of building long-term relationships with our clients. That's why we focus on providing exceptional service, ensuring that our customers have an unparalleled experience.
Our Story
We've been in the industry for a while, and our passion for powersports and marine products only grows stronger with time. Our team is dedicated to helping you find the perfect recreational vehicle, generator, outboard motor, boat, or parts you've been looking for. With over 80% repeat clients, we're confident that our commitment to service excellence will keep you coming back.
Our Services
Our services are designed to cater to your every need. From sales to service, we've got you covered. Our team of experts will help you find the perfect powersports or marine product, and our state-of-the-art service center will ensure that your vehicle is running at its best. We offer a range of services, including:
- Sales of new and pre-owned powersports and marine products
- Service and maintenance for all your powersports and marine vehicles
- Winterization and storage solutions for your vehicles
- Accessories and apparel for all your powersports and marine needs
Why Choose Us
At Heartland Marine & Motorsports, we understand that our customers have a choice. That's why we strive to provide an exceptional experience that sets us apart from the rest. Here are just a few reasons why you should choose us:
- We're a family-owned and operated business, dedicated to building long-term relationships with our clients
- We offer a wide range of powersports and marine products from top brands like Polaris, Princecraft, Tohatsu, and Yamaha
- Our team of experts is dedicated to providing exceptional service and support
- We're open 6 days a week for your convenience, with on-location and in-house service options available
Dealership Experience and Product Quality
Heartland Marine has received mixed reviews regarding their product quality and customer service. Some customers, such as Stephen Marks and Alissa Lundie, have had positive experiences with the staff, who were friendly, knowledgeable, and provided great prices for new sleds.
However, several customers have had negative experiences with the dealership. A. J. had to spend an additional $2,600 to fix and replace the engine of a snowmobile purchased from Heartland Marine. They claim the staff is unknowledgeable and only cares about making money. Similarly, Tatyana Sandroyan had a bad experience with a rental boat and felt scammed by the company.
Rob C. also had issues with a sled purchased from Heartland Marine, as it had persistent starting problems and eventually required a new recoil rope. Despite numerous attempts to get the issue resolved, he was not satisfied with the customer service provided.
Consignment and Sales Issues
There have been complaints about the consignment process at Heartland Marine. A. J. felt that the staff was not knowledgeable about the snowmobile they were selling, and Rob C. had issues with a sled that was on consignment and had been "shop inspected."
Additionally, Tatyana Sandroyan was unhappy with the extra fees associated with renting a pontoon boat and felt that the staff was unprofessional and discriminatory. Rob C. also felt that the company was not honourable when he requested a refund for a sled that he could not use due to persistent issues.
Customer Service and Communication
Customers have reported varying levels of customer service and communication from Heartland Marine. Some customers, like Jorge I. Pellegrini, found the staff to be friendly, patient, and knowledgeable. However, others, such as A. J., Rob C., and Tatyana Sandroyan, had negative experiences with the staff and felt that they were not responsive to their concerns.
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