Reliable, Safe, and Friendly Transportation Services
Our Story
Amey's Taxi is a family-owned and operated business that has been serving the Kingston and surrounding areas for over 100 years. Our commitment to providing exceptional service, reliability, and safety has earned us a reputation as the #1 taxi company in the region. We are proud to be a leader in the industry, and we are dedicated to continuing to innovate and improve our services to meet the evolving needs of our customers.
Our Services
At Amey's Taxi, we offer a wide range of services to meet the transportation needs of our customers. Our fleet of vehicles includes sedans, vans, and-wheelchair accessible vehicles, ensuring that we can accommodate passengers with varying needs. Our services include:
- Airport transfers
- Local and long-distance trips
- Group bookings
- Corporate accounts
- Wheelchair accessible transportation
- Delivery services
We also offer a variety of booking options, including online booking, mobile app booking, and phone booking, making it easy and convenient for our customers to book a ride.
Our Commitment to the Environment
At Amey's Taxi, we are committed to reducing our environmental footprint. Our office is powered by Bullfrog Power, the first electricity retailer in Ontario to sell power exclusively from wind and low-impact sources. We are also constantly exploring ways to reduce our carbon emissions and promote sustainable practices in our operations.
Our Awards and Recognition
We are proud to have been recognized as the Kingston This Week's Reader's Choice Award winner since the awards began. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the best taxi companies in the region.
Our Customer Compliments
We are grateful to our customers for their kind words and feedback. We take pride in our team of professional and courteous drivers, and we are committed to providing exceptional service to every passenger. Here are just a few of the many compliments we've received from our satisfied customers:
- "Last night I called another service, and after 23 minutes of waiting for my cab, I called AMEY'S TAXI. My driver showed up in three minutes and got me to my dinner on time. I can't thank you enough." - Stephanie R.
- "I called AMEY'S TAXI after finding my regular company too busy to answer their phones. During my trip to KGH Emergency, the driver showed so much genuine concern for me, was so extremely kind, and understanding. From now on when I need a taxi I will be choosing AMEY'S!" - Beth
- "I lost a very important (irreplaceable) piece of clothing in a taxi and I called in to the office to inquire about it. The dispatcher asked the driver, and that driver came from all the way across town, drove around every building near where he dropped me off circling and searching. Although to no avail, he went above and beyond to try and help me. I wanted to recognize his efforts. We need more taxi drivers like him!" - Anonymous
Poor Driving Etiquette and Safety Concerns
Several reviewers expressed frustration with the driving skills and behavior of Amey's drivers. Robert Tello, Willie J., and Garret Krenbrink shared experiences where drivers failed to follow road rules, cut off other drivers, or drove recklessly, putting themselves and others at risk. These incidents have left a negative impression on these customers and raised concerns about the company's commitment to public safety.
App Issues and Unpleasant Experiences
Mike Sheppard, a satisfied customer, mentioned some minor issues with the app freezing up, but found that signing out and back in solved the problem. In contrast, other reviewers encountered more significant issues, such as an unresponsive app, long wait times, and unhelpful customer service. These experiences led to frustration and a sense of disappointment with the service.
Excessive Demands and Unprofessional Behavior
Graham Stratford's son had a harrowing experience with an Amey's driver who demanded his phone as collateral for a disputed fare. The reviewer felt that the company was backing the driver's unprofessional behavior and that the service was prioritizing profits over customer satisfaction. This incident has left a lasting negative impression on the reviewer's son and may deter them from using Amey's services again.
Racism and Uncomfortable Incidents
J. Armstrong, a generally satisfied customer, mentioned that they have encountered a few drivers who engaged in racist talk, making them and their spouse uncomfortable. While this reviewer still recommends Amey's, these incidents highlight the need for the company to address and prevent similar behaviors.
Recurring Issues and Poor Customer Service
Brandon and Chris, two unhappy customers, recounted multiple disappointments with Amey's services. Brandon was left waiting in the cold for a van, only for it to drive away without them. Chris, a parent, expressed concern about the driver's misinforming them about child seat installation and their lack of concern for the safety of children. These reviewers' experiences have led them to feel that Amey's prioritizes profits over customers and has poor customer service.
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