Building relationships, one project at a time.
At Atherley Towing Service, we understand the frustration and stress that comes with being stranded on the side of the road with a broken-down vehicle. That's why we've been dedicated to providing top-notch light and medium towing services to drivers in Orillia and the surrounding Muskoka region since 1970. As a fully insured CAA contractor, we offer 24/7 towing services to ensure that you receive the help you need, when you need it.
Our team of experienced and trained professionals utilize a well-equipped fleet of vehicles to provide a wide range of services, including local and long-distance towing, vehicle recovery, flat-bed service, car storage, machinery moving, and small building moving. We also cater to motorcycle, snowmobile, and ATV owners, offering specialized towing and recovery services for these vehicles. Whether you're a individual driver or a business owner, we have the expertise and resources to get your vehicle back on the road quickly and safely.
We pride ourselves on our commitment to customer satisfaction, which is why we offer convenient roadside assistance services, including battery boosts and tire changes. We also believe in giving back to our community, which is why we offer a 10% discount for seniors and students. Our commercial clients can also take advantage of our contracted towing services, which are designed to meet the unique needs of businesses in our area.
Our History
With over 50 years of experience in the towing industry, Atherley Towing Service has built a reputation for reliability, professionalism, and excellence. Our team has worked tirelessly to earn the trust of our customers, and we continue to strive for excellence in everything we do.
Our Mission
Our mission is to provide prompt, professional, and courteous towing and roadside assistance services to drivers in Orillia and the surrounding areas. We aim to be the go-to towing service for individuals, families, and businesses in our community, and to continue to build a reputation for excellence that is second to none.
Customer Service and Timeliness
Atherley Towing has received praise for their fast and friendly service. Customers appreciate the quick response time, even in cold weather. However, some customers have experienced longer wait times, especially during busy periods.
Professionalism and Work Ethic
Most customers have praised the professionalism and work ethic of Atherley Towing's staff, particularly Brian and Larry, who are described as friendly, professional, and assets to the community. Some customers have also appreciated the drivers' willingness to help in times of need.
Cash Only Policy and Billing Issues
A few customers have expressed dissatisfaction with the company's cash only policy, particularly during the pandemic when electronic payments are preferred. There have also been issues with billing, including misunderstandings and disputes over payment methods.
Vehicle Safety and Equipment
Atherley Towing has been criticized for their towing equipment, with one customer stating that the driver did not have a 1000ft wench or 4x4 capabilities to retrieve a vehicle stuck off the road.
Community Image
One customer witnessed an Atherley Towing truck parked in a handicapped space and against the ramp at a local store, which reflects poorly on the company's image and commitment to respecting the needs of all customers.
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