Reliable Logistics Solutions for a Seamless Supply Chain
Who We Are
K Trans Logistics Ltd. stands as a leading international freight forwarder, NVOCC, and overseas mover, operating out of Vancouver, British Columbia, with branches in Toronto, Ontario, and Los Angeles, California. Founded in 2007, we've built a reputation for delivering comprehensive and reliable logistics solutions across land, sea, and air.
Our mission is to meet all your shipment needs and exceed your expectations by providing the most comprehensive, reliable, and efficient solutions through our established network of agents around the world.
What We Offer
We offer a diverse portfolio of services to meet every aspect of your logistical needs, including:
Ocean Freight
- Full container load (FCL) and less-than-container load (LCL) shipments
- Door-to-door, port-to-port, or door-to-port delivery options
- Vehicle transportation and logistics
Air Freight
- International and domestic air freight services
- Expertise in handling perishable goods and sensitive materials
Ground Freight
- Local and long-haul trucking services
- Comprehensive door-to-door and LTL options for commercial and personal items
Additional Services
- Customs brokerage and clearance
- Warehousing and distribution
- E-commerce fulfillment and retail distribution
- Vehicle transportation and relocation
- Personal effects and luggage shipping
Our Commitment
At K Trans Logistics, we are driven by an unwavering commitment to:
- Client satisfaction: We prioritize open communication, transparency, and personalized attention to your needs.
- Efficiency & reliability: We leverage technology and experienced professionals to ensure timely and secure delivery of your goods.
- Competitive pricing: We offer competitive rates and transparent billing practices.
- Global reach: Our extensive network of partners across the globe ensures seamless transportation and logistics solutions.
Our Values
Our values guide our work and define our commitment to:
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Professionalism: We maintain a highly skilled and dedicated team of professionals committed to delivering exceptional customer service.
- Innovation: We continuously invest in technology and processes to enhance our efficiency and effectiveness.
- Sustainability: We prioritize environmentally conscious practices in our operations.
- Community: We support and contribute to the communities we serve.
Poor Customer Experience
The reviewers have reported a series of negative experiences while dealing with KTrans Logistics, citing issues with shipment delays, additional fees, and poor customer service.
Shipment Delays and Additional Fees
Multiple reviewers reported that their containers were held for extended periods, with demands for extra payment to release them. They were also charged additional fees for storage, waiting time, and pre-pull charges, despite having paid for door-to-door services.
Unhelpful and Rude Customer Service
Reviewers encountered uncooperative and rude customer service representatives, with some reportedly being hung up on or dismissed without solution. They were also greeted with a sense of entitlement and a lack of accountability from the company.
Importers Beware
Several reviewers warned other importers to stay away from KTrans Logistics, citing their experiences as a warning to others. They expressed their intention to take legal action against the company for their perceived wrongdoing.
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