Protect Your Home, Protect Your Family
At Universal Security Instruments (USI), we are committed to providing innovative home protection solutions that keep families safe and secure. Founded in 1969, we have nearly 50 years of heritage in providing high-quality smoke and carbon monoxide alarms to families around the world.
Our Commitment to Safety
At USI, we believe that the safety of your home and family should be your top priority. That's why we are dedicated to developing cutting-edge products and technologies that detect and prevent potential threats, including smoke, fire, carbon monoxide, and natural gas. Our patented Universal Smoke Sensing Technology, for example, utilizes multi-criteria smoke and fire sensors to quickly detect and respond to both fast-flaming and slow-smoldering fires.
Our Products and Services
We offer a wide range of smoke and carbon monoxide alarms, including sensing plus alarms, universal smoke sensing alarms, and combo smoke, CO, and gas alarms. Our products are designed to be easy to install, maintain, and replace, ensuring that your home is always protected from potential threats. Our alarms are also backed by a 10-year limited warranty and a built-in microprocessor that virtually eliminates false alarms caused by cooking steam.
Our Commitment to Customer Satisfaction
At USI, we understand that customer satisfaction is our highest priority. That's why we offer convenient features such as easy installation, updated support documentation, and a variety of device warranties. Our dedicated customer support team is always available to assist with any questions or concerns.
Our Services
At USI, we offer a range of services to support our customers, including:
- Replacement of smoke and carbon monoxide alarms every 10 years
- Replacement of smoke and carbon monoxide alarms near fuel-burning appliances, fireplaces, or attached garages
- Maintenance of smoke and carbon monoxide alarms to ensure they are functioning correctly
- Replacement of smoke and carbon monoxide alarms with newer, advanced models
Why Choose USI?
With 50 years of experience, we are one of the largest manufacturers of smoke and carbon monoxide alarms in the world. We hold 11 patents on detection technologies, based on our proprietary research. We are committed to providing innovative home protection solutions that meet the needs of our customers.
Our Mission
At USI, our mission is to protect families and homes from potential threats, including smoke, fire, carbon monoxide, and natural gas. We are dedicated to developing cutting-edge products and technologies that make a difference in the lives of our customers.
Customer Service Issues
The majority of customers who left reviews experienced poor customer service from Universal Security Instruments. They reported rude and condescending responses from customer service representatives, especially Michele Metcaf. Customers felt that their concerns were not taken seriously and were often left with more questions than answers.
Product Issues
Several customers reported issues with the reliability and performance of Universal Security Instruments' products. They reported faulty smoke and fire detectors, carbon monoxide alarms, and gas/CO2 detectors. In some cases, the products failed to last their expected lifespan, and customers were left with the burden of paying for replacements or shipping costs.
Shipping and Return Issues
Customers experienced difficulties with returning defective products, citing unclear instructions, lack of information on shipping costs, and unclear return addresses. Some customers were even asked to pay for shipping costs themselves.
Positive Experiences
Speedy Service
One customer, Walter Wilga, reported a positive experience with Universal Security Instruments, citing speedy service and a good price for replacement hard-wired smoke and fire detectors.
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