Business Details
50+ Years
experience
Emergency
services
Your Trusted 3PL Logistics Partner for Scalable Solutions
Founded in 1974, Metro Supply Chain has evolved into Canada's largest privately-owned supply chain solutions company, operating across North America and the UK. With over 50 years of experience, we specialize in end-to-end third-party logistics (3PL) services, including warehousing, transportation, fulfillment, and supply chain consulting. Our technology-driven approach, combined with a global network of 175+ sites and 9,000 team members, enables scalable solutions tailored to dynamic business needs. We prioritize innovation through a $150M+ investment in automation and predictive analytics, ensuring operational excellence and sustainability.Our client-centric philosophy focuses on solving real supply chain challenges, from cost optimization to last-mile delivery efficiency, while maintaining a commitment to safety, inclusivity, and environmental responsibility. Backed by decades of industry expertise and a proven track record with industry leaders, we empower businesses to reduce inefficiencies, enhance customer satisfaction, and achieve long-term growth through data-driven logistics strategies.
Services
Fulfillment
Contract Packaging
Transportation
Technical Support
Supply Chain Consulting
Details
- Year established: 1974
Highlights and features
- We operate 175+ sites across 6 countries with 20M+ sq. ft. of warehousing capacity.
- Our $150M+ tech investment powers automation, robotics, and real-time supply chain visibility.
- 99% order accuracy achieved through distributed order management and advanced tracking.
- Customized solutions for industries including healthcare, retail, and automotive sectors.
- 24/7 technical support with bilingual service and 98% customer satisfaction rates.
What people say
Seamless supply chain integration
Exceptional last-mile delivery
Expert technical support
Cost-effective solutions
Sustainability focus
Services
Fulfillment
Our 3PL fulfillment services streamline order processing, warehousing, and delivery through advanced automation and real-time inventory tracking. With 99% order accuracy, we handle B2B, D2C, and omnichannel logistics across 19M+ sq. ft. of managed space. Our scalable solutions reduce costs by optimizing routes, inventory placement, and labor efficiency while maintaining seamless integration with platforms like Shopify.
Contract Packaging
We provide end-to-end contract packaging services including procurement, design, production, and kitting. Our AI-driven systems optimize labor and production processes, while cloud-based quality control ensures compliance. With 20+ years of experience, we offer flexible solutions for high-volume sectors, integrating with complex ERPs to deliver transparent cost management and sustainable practices.
Transportation
Our transportation solutions cover first-mile to last-mile delivery with a dedicated fleet and multi-carrier network. We offer TL, LTL, white glove, and time-critical shipping options across Canada, the US, and the UK. Real-time GPS tracking ensures visibility, while our electric fleet expansion supports sustainability goals. Services include freight management, reverse logistics, and cross-border customs clearance.
Technical Support
We deliver 24/7 bilingual technical support, installation, and repair services for high-tech products. Our certified technicians handle POS systems, kiosks, and field equipment, minimizing downtime through on-site repairs and parts replacement. Reverse logistics solutions include returns handling, parts salvaging, and certified asset disposal, ensuring customer satisfaction and operational efficiency.
Supply Chain Consulting
Our consulting services focus on network optimization, operational excellence, and value chain planning. We help businesses reimagine their supply chains through data-driven strategies, implementing automation and predictive analytics. With expertise in omnichannel fulfillment and transportation modeling, we design scalable solutions that reduce costs, improve delivery performance, and align with sustainability objectives.
People
Chiko Nanji
Founder & Group Chairman
Highly entrepreneurial leader with over 50 years in logistics, driving Metro's growth through strategic acquisitions and innovation. Named a Supply Chain Canada Fellow in 2021.
Chris Fenton
President & CEO
25-year supply chain veteran with expertise in third-party logistics across multiple industries. Holds an MBA from the University of Warwick and a degree in International Transport.
Murray Brabender
Chief Operating Officer
35+ years of operational experience, including leadership roles at Tibbett & Britten UK. Specializes in contract logistics and customized supply chain solutions.
Mathieu Descheneaux
Chief Financial Officer
Proven finance leader with expertise in high-growth environments. Former Vice President of Finance at Alimentation Couche-Tard and audit experience at Deloitte.
John Fahidy
VP, Transportation
35+ years managing large-scale logistics networks, including Metro's last-mile delivery expansion. Expert in integrating acquisitions to enhance transport capabilities.
Questions
What is Metro Supply Chain?
We are a strategic 3PL provider offering end-to-end logistics solutions across North America and the UK, with 50+ years of industry experience.
What does 3PL stand for?
Third-party logistics, which involves outsourcing logistics functions like warehousing, transportation, and order fulfillment to specialized providers.
Can Metro handle international logistics?
Yes, our global network and customs expertise ensure smooth cross-border operations and compliance.
Do you provide real-time shipment tracking?
Absolutely. Our advanced systems offer full transparency and proactive alerts across all supply chain touchpoints.
How does Metro ensure order accuracy?
We leverage automation, real-time inventory tracking, and distributed order management to achieve 99% order accuracy.
What industries do you serve?
We specialize in consumer goods, healthcare, retail, technology, automotive, and industrial sectors with tailored logistics solutions.
