Empowering Communities, One Financial Solution at a Time.
At Vision Credit Union, we're a community of savers and investors helping people achieve their financial goals through personalized solutions tailored to their unique needs. Founded in 1956, we've grown alongside rural Alberta, fostering strong relationships and providing exceptional customer service. With over 32,000 members and $5 billion in assets, we're a financially stable and growing credit union committed to empowering our members for a brighter financial future.
Our Guiding Principles
Our core values guide us in everything we do:
- Member-focused: We prioritize your needs and aspirations.
- Sustainability: We contribute to the economic growth of our communities through responsible lending and community involvement.
- Innovation: We embrace new technologies and financial solutions to enhance your member experience.
- Integrity: We maintain the highest ethical standards and transparency in all our dealings.
Our Services
We offer a comprehensive range of financial services to meet your diverse needs, including:
Personal Banking
- Everyday banking solutions like chequing and savings accounts, mobile banking, online banking, and debit/credit card services.
- Specialized solutions for youth, seniors, and students.
Business Banking
- Business chequing and savings accounts, commercial mortgages, operating and term loans.
- Credit card processing, merchant services, and treasury management solutions.
Agriculture Banking
- Specialized financing options tailored to the unique needs of agricultural operations.
- Access to credit programs and industry-leading expertise.
Financial Solutions
- Investment services such as tax-free savings accounts, RRSPs, and mutual funds.
- Mortgage financing solutions for homebuyers and farmers.
- Insurance coverage for various financial risks.
Supporting Our Communities
We believe in giving back to the communities we serve. We actively support:
- STARS (Support for Trauma Awareness & Response Service): We sponsor local initiatives to promote farm safety and recognize the work of STARS in our rural communities.
- Helping Hand Grants: We provide financial support to local organizations that address critical needs and enhance the quality of life in our region.
Disappointing Experience with ATM and Customer Service
Reviews highlight the disappointment and frustration with the bank's ATM and customer service. Under ATM Issues, the drive-through ATM is criticized for not being truly "drive-thru" as it is not accessible from a car, making it pointless to drive through. Meanwhile, under Poor Customer Service, employees are described as rude and unwilling to listen to long-time customers, with some even hanging up on them when they call.
ATM Issues
- Drive-through ATM is not truly "drive-thru" and is not accessible from a car
- The ATM is essentially a "walk-thru" ATM, making it inconvenient for customers
Poor Customer Service
- Rude employees who are not willing to listen to customers
- Long-time customers are disrespected and ignored
- Employees hang up on customers when they call
Be the first to review Vision Credit Union.
Write a Review
