Your trusted advisor and advocate for insurance
Since 2005, Morgex Insurance has been dedicated to providing exceptional insurance solutions to Alberta's teachers. As a proud member of the Johnson Inc. family, we have over 30 years of experience in serving our community. Our commitment to A+ customer service has earned us a reputation as a trusted advisor and advocate for our customers.
Our Story
At Morgex, we understand that insurance is a personal business. That's why we're committed to getting to know our customers as individuals, not just as policyholders. Our team of dedicated professionals is always available to answer questions, provide guidance, and ensure that our customers are well-covered and worry-free.
Auto Insurance
At Morgex, we offer a range of auto insurance options designed specifically for Alberta's teachers. Our coverage is tailored to meet the unique needs of educators, with features such as:
- Exclusive discounted rates for Alberta teachers
- Features designed for peace of mind
- First Accident Forgiveness
- Single Deductible
- 24/7 Claims Service
Home Insurance
For home insurance that meets the unique needs of Alberta's teachers, Morgex has got you covered. Our policies offer:
- Deductibles that save you more
- Single deductible for claims involving both home and auto
- Identity theft coverage
- ID Restore
- Home Plus with 20 cost-free additional benefits
Claims Service
At Morgex, we understand that accidents can happen, and that's why we offer 24/7 claims service. Our dedicated claims team is available day or night to handle your claim with care and concern. With Morgex, you can count on:
- Confirming your coverage
- Explaining your options
- Making arrangements for repair or replacement of your property
Our Commitment
As a proud member of the Intact Financial Corporation, Morgex Insurance is committed to protecting your privacy, providing excellent customer service, and serving our community with integrity. We're proud to serve Alberta's teachers and look forward to helping you with your insurance needs.
Poor Customer Service and Unreasonable Insurance Increases
Multiple reviewers have expressed their frustration with Morgex's poor customer service, unreasonably high insurance rates, and difficulty in cancelling policies. Several reviewers reported being unable to reach customer service representatives, having claims denied or delayed, and facing numerous issues with adjusting their policies.
Issues with Policy Changes and Adjusters
Several reviewers mentioned struggles with changing their policies, including incorrect information being used to increase their rates and adjusters failing to follow through on promises. Another reviewer had to request a new adjuster multiple times to resolve their claim.
Long Wait Times and Unhelpful Staff
Some reviewers experienced long wait times on phone calls, only to be met with unhelpful or incompetent staff. Others had difficulty getting their insurance cards or information, leading to additional frustration.
Negative Experiences
The reviewers who left negative reviews reported feeling disrespected, ignored, and misled by Morgex. Many felt that the company prioritizes profit over customer satisfaction and recommended avoiding them.
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