Your Health, Our Priority
Medicentres operates across Alberta with a dedicated team of family physicians and healthcare professionals. We prioritize patient-centered care, offering a welcoming and supportive environment for families and individuals in their healthcare journey.
What sets us apart
Our clinics are more than just walk-in clinics. We offer a comprehensive range of services to meet your diverse healthcare needs, including:
General Family Medicine
- Comprehensive healthcare for the whole family, from newborns to seniors.
- Preventative care, chronic disease management, and acute illness management.
- Dedicated family physicians accepting new patients.
Specialized Services
- Women's Health Clinics providing specialized care for women's health concerns.
- Fastrack program for routine visits and procedures with minimal wait times.
- Aviation medicine and driver's medical assessments.
- Immigration medicals for travelers and newcomers.
- Telemedicine consultations for convenient healthcare from the comfort of home.
Our Values
- Accessibility: We strive to make healthcare accessible to everyone by offering online booking and easy-to-navigate clinic locations.
- Compassion: We treat every patient with empathy, understanding, and respect.
- Innovation: We embrace new technologies and approaches to enhance patient care and experience.
- Community: We actively engage in the community and partner with other healthcare organizations to improve overall health outcomes.
Join us on our journey to empower healthier communities across Alberta!
Poor Customer Service Experiences
The Heritage location of Medicenter has drawn criticism from multiple reviewers, citing poor customer service and unacceptable wait times. Reviewers have reported difficulties in getting assistance from staff, with one individual waiting on hold for 20 minutes before being helped. Another reviewer experienced a lengthy delay at the front desk, where staff seemed uninterested in assisting patients.
Inconsistencies and Deception
Some reviewers have expressed frustration with the lack of transparency at the Heritage location. One individual reported being told to wait in line, only to discover that those ahead of them had seen the doctor and left. Another reviewer felt that the receptionist lied about the availability of appointments, stating that those who took numbers did not need to take one.
Unclear Purpose
One reviewer, Harley F. GoodWheeler, seems confused about the purpose of the Heritage location, stating that it is an administrative support office and warning patients not to visit this location to see a doctor.
Overwhelming Wait Times
Magick McIntyre's review highlights the excessive wait times experienced at the clinic. With only four people ahead of them, they were forced to wait over two and a half hours, during which time the nurse was reportedly rude and shouted at several patients.
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