Compassionate Eye Care for a Lifetime of Clear Vision
At Dr. Chanh Ngo's office, we pride ourselves on providing exceptional eye care services to our patients. Our team is dedicated to delivering efficient, professional, and compassionate care to ensure that every step of the way, you feel comfortable and relaxed. From the warm welcome at our reception desk to the expert guidance of our dispensing staff, we strive to make every interaction with us a positive and memorable one.
Located in the North East corner of Keele and Finch, our office is easily accessible by public transit, and we offer free parking in front of our store. Our office hours are Monday to Sunday from 10am to 5pm, making it convenient for you to schedule an appointment that suits your busy lifestyle.
Our Services
At Dr. Chanh Ngo's office, we offer a comprehensive range of services to cater to all your eye care needs. These include:
- Comprehensive Eye Health Exam: A thorough examination of your eyes to check your overall eye health and detect any potential problems.
- Prescription Glasses and Sunglasses: We offer a wide range of stylish and functional glasses and sunglasses for both adults and children.
- EyeGlasses Repair: We provide professional repair services for broken glasses.
- Contact Lens: We offer a variety of contact lens options, including daily, bi-weekly, and monthly lenses, as well as fitting and teaching services for those new to wearing contact lenses.
- Occupational Vision Check-up: A specialized assessment of your vision for specific job or profession.
- Eye Laser Surgery: We offer consultations and assessments for potential eye laser surgery patients.
- Vision Correction Assessment and Follow-up Care: We provide ongoing care and support to ensure the best possible outcomes for our patients.
Our team is committed to providing you with the highest level of care and attention, and we strive to ensure that every patient leaves our office feeling satisfied and confident in their eye health.
Clinic Experience
The reviews highlight mixed experiences at the clinic, with some patients having positive interactions with the doctors and staff, while others had negative encounters.
Staff Communication and Efficiency
Some reviewers praised the clinic's communication and efficiency, with one patient stating that they "communicate really good and deliver the lenses quickly." Another reviewer appreciated the staff's friendliness and experience.
Doctor's Professionalism
However, some reviewers were dissatisfied with the doctors' professionalism and bedside manner. They felt rushed, ignored, or belittled during their appointments. One reviewer was particularly upset about being told to buy specific brand contact lenses without proper examination or discussion.
Waiting Time and COVID-19 Protocol
A few reviewers experienced long wait times, including waiting outside the office during the COVID-19 pandemic. This added to their frustration and dissatisfaction with the clinic.
Positive Experiences
On the other hand, some reviewers had positive experiences with specific doctors, such as Dr. Ngo, who was described as professional, patient, and helpful. These reviewers appreciated the doctors' willingness to answer questions and provide valuable information.
Prescription and Exam Issues
Some reviewers had issues with their prescriptions or exams, including one reviewer who felt that the doctor did not make necessary adjustments for their astigmatism.
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