Your Health is Our Top Priority
Heather Medical Clinic is a multicultural healthcare facility located in the heart of Vancouver, at the intersection of West Broadway and Heather Street. Our clinic is a welcoming and inclusive space for all individuals seeking comprehensive primary care services. We are proud to have family doctors who are fluent in several languages, including English, Farsi, and Hindi, ensuring better communication and understanding between our healthcare providers and patients.
Our Services
As a full-service family practice, Heather Medical Clinic offers a wide range of medical services for patients of all ages. Our services include:
1. Comprehensive Primary Care: Our family doctors provide patient-centered, whole-person care, promoting timely access and fostering longitudinal relationships with our patients. We focus on preventative care, chronic disease management, and mental health support.
2. Same-Day and Appointment Bookings: Our clinic offers both same-day and appointment-based consultations for the convenience of our patients. Our team is committed to providing timely access to care, ensuring that patients receive the attention they need when they need it.
3. Teaching Clinic: As a teaching facility for The University of British Columbia, Faculty of Medicine, we are dedicated to training the next generation of healthcare providers. Our clinic provides a rich learning environment for medical students and residents, while ensuring high-quality care for our patients.
4. Accessibility: Our clinic is wheelchair accessible through suite 718. We strive to create a welcoming and accessible environment for everyone, accommodating patients with mobility challenges and those using wheelchairs or strollers.
Important Information
Please note that Heather Medical Clinic is not a walk-in clinic and is not currently accepting new patients. We kindly ask that you call our office at (604) 873-8011 to schedule an appointment.
During the COVID-19 pandemic, Heather Medical Clinic is also available for telephone and video appointments. We encourage patients to utilize these virtual services to minimize exposure and maintain social distancing guidelines. For more information about our response to COVID-19, please refer to our alerts section on our website.
Hours of Operation
Our clinic is open from Monday to Friday, from 9:00 AM to 5:00 PM. We have telephone hours from 9:00 AM to 4:00 PM with a lunch break. Our office is closed on all BC statutory holidays.
Staff and Experience
Some reviewers had positive experiences with the doctors and staff at the clinic, citing them as nice, caring, and thorough. Dr. Shamim Jetha was specifically mentioned as being amazing and down-to-earth.
Wait Times and Scheduling
However, many reviewers had negative experiences with wait times and scheduling. Some reported being misled about wait times, with one reviewer waiting for almost 60 minutes when the listed wait time was 10 minutes. Others reported being told that doctors were unavailable or had left the clinic, despite being listed as available. Some reviewers also reported being ignored or dismissed by receptionists.
Organization and Communication
Several reviewers commented on the clinic's disorganization and poor communication. One reviewer reported being told that the clinic was at capacity, only to be ignored by the receptionist. Another reviewer reported being given conflicting information about wait times and availability.
Parking and Location
One reviewer mentioned that the location was great, but parking was a challenge.
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